Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Senior Manager, Transformation - Next Best Action



What is the opportunity?
The Next Best Action / Client Engagement (NBA) Team is on a mission to personalize our communication and interactions with our clients and democratize access to consumable advice. With a view to modernizing and re-thinking the client/advisor experience, the Senior Manager, Transformation will enable and manage key elements of the NBA Transformation Program by working with senior stakeholders, key enterprise partners and a multi-disciplinary team to achieve a bold future ambition, including supporting strategy definition, program planning, developing update materials for a senior audience, and reporting/monitoring against OKRs.

What will you do?

Support the development of multi-year roadmap alongside key partners to ensure initiatives are well-defined and sequenced appropriately, interdependencies are managed effectively and resourcing needs are met

Oversee the ongoing execution across the portfolio of initiatives and OKRs while enabling the governance of the program through the appropriate cadence of updates to key stakeholders and escalation of key risks and issues in a timely manner

Develop materials that communicate the NBA vision to ensure all teams and partners are aligned and motivated towards an aligned future roadmap

Develop the execution roadmap and key metrics to operationalize the transformation program (i.e. identify key pain points, financial projections, prioritizing investments, sequencing efforts and identifying key dependencies and risks)

Support recommendations to key stakeholders on the overall target state design and ongoing execution choices/decisions

Support recommendations on how to manage timelines, resources, key risks and issues related to the ongoing execution

What do you need to succeed?

Must-have

2+ years of financial experience/ consulting

Experience developing stakeholder materials for a senior audience and providing reporting/monitoring

Experience driving complex, multi-disciplinary initiatives/programs

Experience partnering with cross-platform groups (e.g., business, technology, operations, sales, legal, risk etc.)

Curiosity and a passion to build end-to-end solutions for clients and advisors

Ability to translate complex ideas into impactful work streams and outcomes

Nice-to-have

Interest in ML/AI and knowledge of current ML capabilities/use cases in market

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Summary What is the opportunity?
The Next Best Action / Client Engagement (NBA) Team is on a mission to personalize our communication and interactions with our clients and democratize access to consumable advice. With a view to modernizing and re-thinking the client/advisor experience, the Senior Manager, Transformation will enable and manage key elements of the NBA Transformation Program by working with senior stakeholders, key enterprise partners and a multi-disciplinary team to achieve a bold future ambition, including supporting strategy definition, program planning, developing update materials for a senior audience, and reporting/monitoring against OKRs.

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-11-18-08:00

Application Deadline: 2022-12-02-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.