Job Description

Job Title :-Senior operations Manager (With luxury hospitality Experience)
Location:- Open For 100% Remote JOB
Duration:-18 months plus extensions
We are a strategy and operations team focused on defining quality for Stays, and ensuring our supply meets or exceeds our quality bar. We are seeking a senior operations manager who is exceptionally effective, strategic, analytical, collaborative, and an excellent communicator.
The business is a category of 4,000+ vetted, high-end homes with exceptional quality and premium service. The Luxe Host Ops team provides direct support to new and existing Luxe Hosts by conducting in-person walkthroughs, uplevelling merchandising and providing ongoing day-to-day support.
Role and Responsibilities

• Manage multiple projects simultaneously, ensure they are completed on time and within budget. This includes coordinating with cross-functional teams and external vendors.
• Identify and close ongoing gaps in quality management across the business.
• Collaborate with counterparts in other offices globally to share insights and work on global and cross-functional initiatives.
• Manage quality escalations operations and supporting agent team.
• Train new team members, including creating training materials and conducting sessions to ensure new hires are well-prepared for their roles.
• Continuously look for ways to improve operational processes. This includes identifying bottlenecks, proposing solutions, and implementing changes to enhance efficiency.
• Measure and analyze supply performance, in close partnership with Data Science and Product
• Ensure operations comply with legal and regulatory requirements. This includes managing risks and implementing measures to mitigate them.
• Maintain clear and effective communication with stakeholders, providing regular updates and addressing any concerns. This includes contributing to weekly leadership updates, providing key insights and progress reports on ongoing projects.
• Take on special projects as needed, that often require quick thinking and problem-solving skills.

• 10+ years of work experience in quality operations, management consulting, and/or project management
• Deep expertise in global operational initiatives with a track record of defining and delivering on key business objectives with impactful results
• Hands-on approach of getting things done with a sense of urgency and quickly adapting priorities to unexpected changes to achieve project goals and objectives
• Proven track record navigating a matrixed organization and building senior relationships to achieve goals with cross-functional teams, including product, sales & account management, data science, and policy
• Strong analytical skills, including creating and using data, to understand problems, communicate opportunities, and make informed decisions; SQL knowledge is a plus
• Ability to make decisions balancing short-term gains with long-term strategic positioning
• Excellent organizational skills with high attention to detail and quality
• Excellent written and verbal communication skills, excellent presentation skills
• Intellectually curious, open-minded self-starter who is comfortable with ambiguity and risk and excited by dynamic change
• Preferred: Experience in luxury hospitality