Job Description

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.Consistently named one of Canada\'s Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.Reports to: Director, Laboratory OperationsPurpose of the Role The Senior Manager, Core Laboratory GTA is accountable to provide leadership, strategy, business plans, and program development for Chemistry and Hematology at IRL and Kennedy Laboratories at LifeLabs. Collaborating with departmental managers and functional Heads (i.e. Business Development, Human Resources, Finance, Medical Scientific, Quality, etc.), the Senior Manager is responsible for overall people leadership, developing operational plans, multi-year capital plans, and managing the budget.The Senior Manager maintains business contacts and develops relationships with external organizations and affiliated laboratories and regions in order to identify new operational opportunities. The role must ensure Laboratory Operations\' organizational structure and employee capabilities meet present and future needs and must develop talent and maintain succession planning processes to ensure that the organization sustains operational growth in a cost-effective manner.Core AccountabilitiesResponsible for team leadership and development.

• Support the development, training and coaching of Managers and Supervisors, including selection, onboarding, training, performance management and development.
• Overall day-to-day operation of the department, including planning, coordination, evaluation and supervision of all technical and/or operational activities and management of all employees in the department.
• Implement succession plans and ensure development of a high-performance teams.

Responsible for supporting the development and implementation of a national strategy for high volume and mid-low Chemistry and Hematology at IRL and Kennedy Laboratories at LifeLabs.

• Complete competitive / business environment research and benchmarking to determine emerging issues and trends and analyze the impact / implications of those trends on various strategic plans.
• Develops the annual business plan including setting objectives and targets, developing strategies for integration of new business, and initiating, developing, and leading special projects.
• Lead planning and execution of cross-functional projects that support annual operations and strategic initiatives. \xe2\x80\xa2 Develops multi-year strategies, capital, and operating budgets.

In collaboration with Director of Laboratory Operations, develop annual budget plan aligned to strategic and operational planning and manage budget for laboratory.

• Provides leadership to ensure that vendors and suppliers continue to meet the needs of the laboratory business. \xe2\x80\xa2 Develops and provides regular reporting on laboratory KPIs.
• Monitor operational workflows and actions appropriate changes in department, planning workforce to maintain a high level of service.
• Partner with finance on forecasting, budgeting and financial planning

Responsible for directing relationship management to clinical partners, MedSci, and other stakeholders by guiding communication, public relations, and Government relation strategies

• Partners with Government Markets, Business Development and other internal stakeholders to develop and implement strategies.

Partners with IT and Lab Ops Technology teams and external stakeholders to develop and implement the technology and systems plan including the implementation of digital and AI strategies to enhance laboratory functionalities.

• Develops long term strategy for the implementation of technology.
• Participates in the planning and acquisition of all new equipment and technology to ensure the delivery of timely, quality results.
• Develops plans and oversees implementation of new technologies and equipment.

Works with QA to ensure quality and inspection or regulatory readiness and compliance across the Core disciplines and locations.

• Overall accountability for compliance with regulatory standards, testing protocols and medical standards; liaising with QA, develops quality plans and strategies

Develops and maintains Business Recovery Plans to ensure the sustainability of the laboratory operations.

• Accountabilities will also include assessing, measuring and benchmarking performance to internal and external best practice, continually challenging the status quo to improve performance and sustainability of laboratory operations across LifeLabs

Qualifications and Skills

• College Diploma in Medical Laboratory Technology or equivalent education and experience required. Post-secondary education in Business, MBA or a Health Care disciplne considered an asset
• Registered Medical Laboratory Technologist designation required, Member of College of Medical Laboratory Technologists of Ontario (CMLTO)
• Minimum of 6 experience in progressively responsible positions within the laboratory environment.
• Direct experience in managing large staff numbers and experience with large scale, complex projects.
• Experience in or understanding of the issues of the diagnostics services industry or equivalent combination of education and experience
• Notes:
• Demonstrated strong leadership experience in managing complex operations, through supervisor and with direct frontline employees and where there is ambibuity and the need to balance growth initiatives with operational rigor.
• Demonstrated experience in driving cost savings, improving productivity, quality and overall service in a measurable manner
• Proven track record for continuous improvement and quality in a hospital, laboratory or production related environment to ensure optimal throughput and workflow.
• An exhibited commitment to external/internal client care
• A team player who enjoys developing relationships at all levels of the organization. Must be able to promote collaborative initiatives, and effectively influence change, teamwork and positive results within a highly scientific based diagnostics environment
• Must have related Regulatory Compliance understanding with focus on quality and managing staff in a regulated environment)
• Weekly travel between between IRL and Kennedy Labs

#LI SW1 #INDEEDThis is an in-person role.Hiring Range: 108,200 - 138,000The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.In this position, you will be eligible for Lifelabs annual bonus.Employee Benefits:In this position, you will be eligible to participate LifeLabs\' group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.Retirement Savings Plan:The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.Vacation Entitlement:In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.Employee Wellness:LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.Employee Giving program:Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.In accordance with , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email .We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.Vaccinations are highly encouraged at LifeLabs\'. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.Job Segment: Laboratory, Operations Manager, Compliance, Medical Technologist, PR, Science, Operations, Legal, Healthcare, Marketing

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