Job Description

Requisition ID: 157391

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Senior Manager, Sales Effectiveness, Commercial Banking
Purpose
Contributes to the overall success of the Commercial Customer Experience team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• 
  Leads the implementation, evolution and sustainment of key sales effectiveness and functional training initiatives by:

• identifying functional training gaps throughout Commercial Banking and recommending, creating and implementing solutions that take into account immediate need, sustainment, evaluation, reporting and future evolution of the solution.
• identifying opportunities and recommending solutions to deepen sales, support and soft-skill behaviours within the field and E.O. by leveraging existing tools and resources where possible; or engaging the right partners to create new tools.
• contributing to E.O. engagement through Lunch & Learns, Information sessions, etc.
• supporting the sustainment of existing business initiatives to ensure consistent adoption (i.e. Credit, Compliance, Sales Practices, Client Service, etc.)
• taking responsibility for programs developed in partnership with L&D and other business line/Division partners (rolling out programs, monitoring to ensure they continue to meet business needs, recommending updates to programs, etc.)
• providing guidance to SMSS’ to coordinate logistics for locally held training programs & supports their delivery as required.
• maintaining strong knowledge of training trends within Scotiabank and externally in the market to ensure Commercial Banking’s training offerings are best in class.
• tailoring training curricula to all Commercial Banking business lines and positions to ensure the meet the needs of the business and their employees
• maintaining all training materials and collateral up to date to ensure continued accuracy and relevancy of information
• strengthening awareness of training resources available to employees throughout their career journey
• ensuring all training has measurable sustainment activities/resources in place to ensure transfer of training to day-to-date job.

• 
  Execute strong project management principles by:

• creating, maintaining and ensuring the timely execution of work plans that identify key deliverables, milestones, owners, timelines, interdependencies, etc.
• creating/recommending budget requirements, submitting business cases where necessary and working within approved budgets
• identifying potential challenges/issues that could delay the delivery of an initiatives and formulating alternatives to mitigate these challenges/issues
• collaborating with partners and stakeholders to ensure project deliverables are aligned to the all Bank, Canadian Bank and Commercial Bank strategies/visions
• engaging key stakeholders and ensuring they are kept abreast of project progress and any potential issues that could delay the delivery of the initiative
• implement key performance metrics to evaluate the success of a project/initiative

• 
  Manage the creation and ongoing measurement, evaluation, metrics and reporting by:

• supporting the implementation of evaluation and measurement metrics of key programs and initiatives by conducting surveys, focus groups and direct calls to the field.
• compiling feedback, reviewing, analyzing and recommending ways to continuously improve current programs and initiatives; or recommending new initiatives.
• developing dashboard reporting to manage the evaluation of key programs and keep Manager and leaders informed
• streamlining workshop/training survey questions so they are measuring impact and are consistent where possible.
• ensuring accurate and timely Dashboard reporting on all Training Initiatives/Program on a monthly, quarterly and annual basis.

• Formulate, engage, create and maintain communications related to assigned initiatives and projects by:

• creating comprehensive communication plans which include deliverables, communication collateral requirements, timelines, etc.
• collaborating with key partners to coordinate and ensure alignment of key messages and execution of the communication plan
• creating communication collateral to support assigned initiatives (i.e. user guides, job aids, FAQs, key messages, etc.)
• proactively looking for opportunities to update existing communication collateral, tools and resources to ensure they remain up to date
• proactively looking for new communication trends in the marketplace and make recommendations to improve communications relating to salesforce effectiveness and functional training/skills development

• 
  Contribute to Commercial Bank’s goal of fostering a place of pride for employees and creating high performing, engaged teams by:

• understanding and proactively taking actions that support the Commercial Bank’s vision.
• contributing to open, honest two-way communication in an effort to increase employee engagement within E.O. and with the field.
• demonstrating Scotiabank’s Core Values.
• contributes to a high performance environment and supports the execution of Commercial Bank’s People Strategy focused on Talent Acquisition, Training and Career Development.
• providing timely and impactful coaching to direct reports to ensure high performance, continued career development and high employee engagement.

• 
  Continually look for ways to increase professional network and development in order to proactively bring new ideas and insights to the Commercial Customer Experience team by:

• maintaining a solid knowledge of Commercial Banking businesses and partners.
• researching emerging trends in the marketplace and among competitors with respect to sales effectiveness and employee development (functional/skills).
• expanding existing network within and outside of Scotiabank and identify opportunities to increase knowledge/skills/abilities to continually develop in current role.

• 
  Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• 
  Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Dimensions

• Medium to large initiatives spanning multiple Commercial Business Lines and functional areas
• Collaborates with multiple partners on initiatives
• Supports the management of Commercial Banking’s Training budget and Trainee FTE

Education / Experience / Other Information (include only those that are specific to the role)

• University degree
• 5+ years of experience leading medium-large initiatives/projects
• Solid knowledge of Commercial Banking’s vision, objectives and structure
• Strong relationship building skills & communication skills, both verbal and written
• Demonstrated proactivity to deliver results with a high sense of urgency

Working Conditions

• Work in a standard office-based environment; non-standard hours may be required based on project deliverables.
• Fast paced work environment with competing priorities

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.