382927BR
Project Management
Toronto, ON
October 7, 2022

Company Overview
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Oversee and/or lead change management efforts and all related activities through a team of Change Analysts and/or Specialists, providing direction and coaching to develop the skills and capabilities required to drive the quality of work products. Also provides advice and guidance to a broad range of stakeholders on how to leverage strategic change management principles to support benefits realization for the program / project / initiatives, manage risks/issues and contribute to a positive stakeholder experience.
KEY ACCOUNTABILITIES
CUSTOMER: Lead a team of Change Management Managers and/or Analysts and Specialists

• Oversee related Change Management activities and deliverables aligned to a broad range of business clients/segments
• Lead a team and collaborate with a diverse range of stakeholders; communicate effectively by adapting style and technique to a diverse audience
• Lead collaboration with and influence partners, sponsors and businesses to make effective business decisions
• Build and grow talent by developing skills and capabilities to develop a pipeline of change management leadership, as well as ensure project success, attainment of business results and improvement of the end to end customer experience
• Provide guidance and direction to ensure the team possesses a strong understanding of the end to end customer approach when making decisions within projects/programs
• Provide leadership guidance to team and stakeholders to build effective relationships that support business goals
• Manage/oversee problem resolution at an enterprise / broad business segment level for own area
• Oversee, manage and prioritize resource allocation on projects and ensure appropriate level of expertise and capabilities are assigned to initiatives
• Ensure process, methodologies and tools are applied appropriately and timely
• Act as the change management expert to business partners and stakeholders at all levels by promoting and developing awareness of change management and best practices
• Contribute thought leadership as a SME to the TD community of change management

SHAREHOLDER: Work closely with key business leaders to develop change strategies and plans to enable business plans, target operating model, business strategies, ensuring the optimal use of resources and leverage TDs operating model to maximize efficiency, effectiveness and scale

• Plan and execute on strategic activities, review and communicate results, and adjust tactics accordingly
• Provide support and input to the required documentation / deliverables and monitor / assess to mitigate risks, ensure quality outputs and track progress
• Execute on the annual business plan to deliver results aligned with business strategies
• Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness
• Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implement
• Monitor and communicate the effectiveness of strategies, programs, and practices related to own area of expertise
• Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Requirements
EMPLOYEE / TEAM: Contribute to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty

• Develop annual and/or long term plans for own area and influences plans well beyond area managed
• Responsible for management of the overall team providing both leadership and guidance
• Grow team expertise to align with business / enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where team freely escalates business challenges; provides coaching to empower employees to resolve issues
• Facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

• Oversee and lead a large and/or highly complex and diverse reporting function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
• Recognized as top level expert within the company and requires significant in-depth and/or breadth of expertise in their in a complex field and knowledge of broader related areas
• Acts as the change management lead on highly complex projects / programs / initiatives
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
• Facilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
• Set operational team direction and collaborate with others to execute on common goals
• Work horizon focuses on longer-range planning for functional area (e.g. 12 months or greater)
• Generally reports to an executive

Additional Information

• Undergraduate degree
• Relevant Change Management Accreditations are an asset
• Graduate degree is an asset
• 10+ years related experience, working in a project environment, in large organizations Advanced knowledge of change management principles, industry best practices, lines of businesses supported, project management, organization practices, business culture(s) and business transformation
• Knowledge of current counterparty credit risk capital metrics
• Knowledge of capital regulations, CAR Chapter 8
• Knowledge of capital markets and derivatives
• Ability to forecast initiatives and demand in order to help develop annual strategic plan
• Ability to establish goals and objectives that support the strategic plan
• Skill in mentoring, coaching and performance management
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Ability to communicate effectively in both oral and written form
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to Conduct User Acceptance Testing including designing tests, develop detailed test cases and test plans and documenting results

Hours
37.5 Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.