Job Description

Position Summary... Walmart Connect is seeking an experienced Senior, Account Manager to build successful client-advertiser relationship through an understanding of the client's business, expectation management and ensuring campaign strategies and tactics deliver on the clients' needs.
The candidate will have extensive client/relationship management background with a strong understanding of omni-channel marketing solutions. They will also be responsible for leading, coaching and influencing their direct reports. The successful candidate will be comfortable in bridging Walmart Connect's portfolio of ad tactics to deliver a comprehensive media strategy to the clients. The ideal candidate will have strong foundational knowledge of digital media with an understanding of various interdependencies and handoffs across functional teams to create and implement strategies.
In this role, you will be responsible for a key retail category within a growing and developing team of Account Managers. The Account Manager will promote a culture of continuous improvement and cross-functional collaboration. This role requires excellent communication skills, problem-solving abilities, and a deep understanding of both advertiser and shopper needs to deliver an exceptional customer experience.
The position may also involve developing strategies to optimize sales operations, improve productivity, and enhance revenue generation. Collaboration with product management, development teams, and other cross-functional teams is essential to deploy advertising solutions and ensure effective campaign execution.
Additionally, the role includes creating and managing business intelligence dashboards to provide insights and guide decision-making. The Senior, Account Manager will monitor campaign performance, create reports, and provide actionable recommendations to improve revenue performance
What you'll do...

• Partner with Ad Operations, Ad Sales, and Creative Ops team ensuring high quality of campaign execution working within team service level agreements and making sure process is being followed.

• Manage a team of account managers responsible for managing advertiser campaign strategies, campaign execution, and investments. Coach and mentor Account Managers on performance goals and ongoing career growth and development.

• Partner with Director of Client Services for ongoing training and learning development for the account management team ranging from industry knowledge to soft skills

• Lead the daily functional management, evaluation, and conflict resolution of issues for your account management team

• Manage advertiser campaigns and revenues for a select key retail category. Build strategic campaign recommendations based on deep understanding of brands business goals and marketing objectives

• Manage sales pipeline with Client Partner by entering all campaigns and campaign details throughout the sales process into CRM system accurately and timely through to ensuring billing occurs

• Use analytics to build and present campaign reports and share actionable insights and recommendations to support advertiser's strategy to drive incremental revenue.

• Attend client calls, as needed to provide leadership coverage.

Qualifications:

• College or University diploma in Marketing or equivalent
• 5+ years experience in Customer Success or Account Management in related industries
• 5 + years experience managing clients and relationships
• Project Management experience
• Track record in leading, training and developing a high performing team
• Broad knowledge of all media channels with digital focus
• Familiarity with campaign evaluation metrics and media buying
• Excellent written and verbal communication skills with the ability to effectively lead meetings and presentations
• Working knowledge of analytics tools

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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age - 16 or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location... 1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada
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