Job Description

Description
Design tomorrow's learning experiences today.
Join our team and what we'll accomplish together
CSD Learning Solutions is a team of highly skilled professionals committed to driving continuous learning and growth for our most valuable resource, our TELUS technician teams. We embrace lean and agile methodologies to help drive efficient and effective learning experiences, with a focus on providing the right training, at the right time, using the right methodology. We are continuously looking for opportunities to innovate and introduce new digital learning formats into the learning experiences that we create. We celebrate our failures and see them as opportunities to learn. We are passionate about collaboration and working in partnership with our stakeholders and peers to meet business-learning needs.
As a Senior Learning Specialist, you will play a critical role in learning content strategy and execution using adult learning concepts to ensure that technicians receive the training required to be successful in the roles.
What you'll do

• Lead the full instructional design lifecycle from needs analysis to evaluation
• Conduct a learning needs analysis to gather stakeholder and business requirements, determine competencies, and make recommendations on the ideal blend of modalities.
• Design and develop cutting-edge learning solutions across multiple modalities (in-person, virtual, and hybrid)
• Build competency and role based learning paths (curriculums)
• Create engaging multimedia content including e-learning modules, videos, and job aids
• Develop adaptive and personalized learning experiences
• Partner with stakeholders and subject matter experts to create impactful learning experience recommendations
• Create work-back schedules and track project milestones
• Manage multiple learning development projects simultaneously
• Implement data-driven approaches to measure and enhance learning effectiveness
• Drive innovation in learning technology and methodologies
• Leverage AI tools to enhance work processes and learning solutions
• Mentor, train and support Learning Specialists on the team

Qualifications
What you bring

• Proven experience in instructional design, content development, and learning strategy with demonstrated expertise in ADDIE and SAM models
• Advanced skills in e-learning authoring tools (Articulate 360), LMS platforms, and video development tools (Google Vids, Vyond)
• Strong project management and organizational skills with proven track record of successful project delivery and ability to support multiple training initiatives simultaneously
• Outstanding written and verbal communication skills with excellent stakeholder management capabilities and technical/business writing proficiency
• Comprehensive multimedia design and video development capabilities with strong visual design skills
• Strong portfolio showcasing diverse learning solutions with excellent attention to detail and quality standards
• Creative problem-solving approach with ability to think outside the box for innovative learning solutions
• Experience with AI and machine learning applications in learning environments
• Data analysis and learning analytics experience to inform decision-making

Great-to-haves

• Continuous learning mindset and adaptability to emerging educational technologies
• 3+ years in training strategy/operational excellence or Bachelor's degree in Business, Training & Development, or related field
• Telecommunications industry knowledge
• Bilingual (English/French)

Salary Range: $72,000-$108,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Operations
We're the ones that design, build, repair and maintain the billions of dollars' worth of the infrastructure that keeps more than 15.2 million Canadians connected.
We are honoured to be recognized
1.4M
Days volunteered in our communities.
70%
Team members that work at home or are mobile.
15.2
Million customers that TELUS is serving across Canada.
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required