Job Description

Description

Our team and what we will accomplish together:

Are you passionate about training, knowledge management, continuous learning and thrive in a fast-paced environment? We are looking for an experienced learning specialist to join our Business Systems Delivery - Change Management and Adoption team to support our customers in our digital transformation journey. Your primary focus will be creating content and delivering training for TELUS customers on ServiceNow - a cloud-based software platform for IT Service Management (ITSM) which helps to automate IT Business Management.

As part of delivering a great customer experience, you will be responsible for leading in the identification, design, planning and execution of learning strategies, processes, systems and programs to help our business customers adopt and utilize ServiceNow and other cloud based tools such as Salesforce.com. In addition, you will perform in-depth analysis and design of training requirements, as well as the development, implementation and evaluation of the curriculum. You will act as the consultant and liaison between project teams and the organization, taking developed process and system documentation and producing a tangible training plan.

What you\'ll do:

• Deliver ServiceNow training to TELUS business customers and internal operations teams in both English and French language
• Manage and/or design, develop, assess and implement components of complex learning solutions, using the latest tools and methodologies to reinforce and drive end user adoption
• Maintain learning materials and library of learning modules, ensuring documentation is current and relevant. Ownership for end to end curricula (either CORE or major complex learning initiatives)
• Create, maintain and update knowledge base customer facing articles in ServiceNow
• Collaborate with the stakeholders to understand objectives/strategies and desired results from learning opportunities. Partner with the stakeholders to support and reinforce learning activities
• Assess business unit training needs and recommend appropriate solutions
• Recommend and develop effective and creative learning solutions to meet stakeholder needs
• Proactively identify opportunities in training curriculum with business development and evolution
• Meet with stakeholders and/or project team pre and post class to ensure to gather feedback on curriculum
• Recommend non training related solutions and/or alternative to training requests where appropriate

Qualifications

What you bring:

• Experience with ServiceNow and Salesforce.com
• Understanding of Adult Education principles and processes
• Excellent communications skills including written, verbal and presentation

• Fluency in English and French spoken and written is mandatory
• Skilled in development, facilitating and evaluating
• Effective organization and time management skills
• Experience with project management
• Experience with graphics design, video editing, and/or course authoring using the Adobe Creative Suite, Adobe Captivate, or Articulate is encouraged

Great-to-have:

• Post-secondary degree/certificate (Adult Learning and/or HR related field of expertise) or equivalent years of work experience in progressive positions

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A bit about us

We\xe2\x80\x99re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You\xe2\x80\x99ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We\xe2\x80\x99re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you\xe2\x80\x99re helping us make the future friendly.

Technology Solutions

We\xe2\x80\x99re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS\xe2\x80\x99s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus