Job Description

If you take pride in being compassionate, honest, professional and safe, consider a rewarding career at Shannex. It's an exciting time to join our team. We have embarked on a period of growth and transformation, requiring new technologies and thoughtful, human-centred digital journeys to serve an expanding customer base. As an established and respected family-owned organization, Shannex offers endless opportunities for growth, development and advancement.
We are searching for an experienced and motivated Senior IT Specialist to join our Technology and Innovation team located in Halifax, Nova Scotia.
This is a critical role for someone who thrives in a dynamic environment, has a passion for solving complex technical problems, and enjoys working collaboratively with both internal stakeholders and external partners.
Meaningful Benefits
You will be surrounded by supportive and talented team members, and you will collaborate with and learn from subject matter experts, external vendors, developers, marketers and customers while demonstrating your skills and leading important, highly visible work. Additional benefits include:

• Comprehensive health and dental benefits plan including an Employee and Family Assistance Program
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (with employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of vendors offering perks and discounts through our WorkPerks program
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives

About the Opportunity
As a key member of our IT team, you will serve as an escalation point for complex issues, lead the design and implementation of enterprise-level solutions, and support continuous service improvement initiatives. You will also play an essential role in maintaining a stable and secure network environment and mentoring junior IT staff.
The ideal candidate will have experience in telecommunications, technical networking, and frontline technical and/or systems support. Strong analytical and communication skills are essential, as is the ability to convey complex information in a clear and actionable manner.
Key Responsibilities Include:

• Design, deploy and maintain enterprise-level IT solutions, including:

• Cloud-based and on-prem telephone systems, integrated with nurse call solutions
• Building access control
• CCTV systems
• Wired and wireless networking
• Various other low voltage systems
• Oversee network performance, switch configurations, and system security
• Administer and audit Active Directory, manage user accounts
• Collaborate with internal teams and vendors to support projects and resolve issues
• Research and implement emerging technologies to support business objectives
• Provide tier 3 support for complex internal system issues
• Provide guidance, training, and mentorship to junior staff
• Participate in the on-call rotation and provide emergency support as needed
• Ensure compliance with IT best practices, policies, and security standards
• Maintain documentation and support business continuity planning

About You
In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
• Certifications such as CompTIA A+, Network+ or similar, Aruba Networking Certified Professional are considered an asset
• Minimum 5 years of hands-on experience in technical support
• Experience in healthcare or related industry is considered an asset
• Strong knowledge of Windows, Office 365, network design and implementation, firewalls, telephony systems (cloud and on-prem), low-voltage systems such as access control and cameras, and cybersecurity best practices
• Strong verbal and written communication skills
• Excellent problem-solving, planning, and organizational abilities
• Ability to lead initiatives and work collaboratively in a team environment
• High level of customer service orientation and professionalism
• Valid driver's license and willingness to travel and work flexible hours, including evenings/weekends
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.

About Us
Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health services, in partnership with Nova Scotia Health. For more information, visit .
If you're ready to join the Shannex team of Great People, apply today!
Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.
All applications are kept in strict confidentiality.
Only those selected for an interview will be contacted.