Job Description

Our Exciting Opportunity:

We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, troubleshooting and resolving problems/complex issues to stabilize customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in R&D Organizations.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to work in different cultural environments. The evolution of technology is moving fast and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within native and virtualized IMS solutions as well as Cloud. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers demanding strong soft skills such as Customer Management. The role more than often requires you to take on big responsibility and it is important that you can work independently.

You will:

Handle customer issues
Handle dedicated support
Troubleshoot and resolve Customer NTW issues

To be successful in the role you must have:

Education: Telecommunications Engineering, Electronic Engineering degree or related
Min years of experience: +7 years of solid experience in IMS Solutions (Native and Virtualized)
Domain experience:
Solid Understanding of Native and Virtualized IMS Nodes (e.g.: MRS, BGF, MTAS, CSCF, SBG, IPworks, and others)

Troubleshooting skills - e2e Solution Support

Basic Knowledge about HSS, CUDB, EPC and Cloud (e.g.: CEE)

Solid knowledge about IP Interworking, Linux

Professional level of English and Spanish

Negotiation Skills

Planning & Organizing skills

Presentation Skills

Knowledge Sharing mindset

Strong Customer Management

Whats in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here:

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Canada : Quebec : Montreal

Req ID: 692752

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds - you can be the one who makes it possible.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

to find out more about our benefits.