Job Description

Our Bank team is growing and is looking for like-minded thinkers who are passionate about telling stories through numbers to help take our investments in innovation to the next step. In turn, our Bank team is also committed to the growth and development of their team members. We offer advanced learning and, support our colleagues in maintaining their professional designations, and offer a challenging work environment with fulfilling results to help balance both financial and business acumen.

Your journey is filled with limitless possibilities, Let's make your possible.

Senior Fraud Investigator

As a key member of the Fraud Operations team, the Senior Fraud Investigator is responsible for collaborating in prevention, detection, investigation, and reporting to enhance performance and reduce both external and internal fraud loss exposure allowing for the Bank to operate within its risk appetite. The role also responds to law enforcement requests while ensuring that all necessary policies are adhered to. Further, the incumbent participates in identifying fraud trends and updating bank and vendor processes to mitigate financial, operational, and reputational risk to the Bank.

RESPONSIBILITIES:

• Performs ongoing analyses and identifies opportunities in support of various fraud activities.
• Maintains a current understanding of criminal typologies, and developing fraud trends within the Bank and across the industry.
• Assist in the education of bank employees on how to recognize indicators of fraud and ensure their compliance with the effective escalation in a timely manner.
• Understands and acts in accordance with criminal and civil processes/evidence as well as the Bank's policy and procedures relating to release of information.
• Conducts fraud investigations from low to high complexity.
• Proactively identifies trends, draws meaningful conclusions, and delivers change recommendations at a strategic and tactical level.
• Prepares and delivers summaries that accurately reflect fraud investigative findings.
• Provides recommendations to Manager of Fraud Operations relating to process and/or procedure improvements to improve overall operational efficiencies and reduce fraud.
• Responds to vendor escalated cases, providing solutions for case resolution.
• As a member of the Rogers Bank Operations team, is responsible for responding to fraud cases by assessing risk, ensuring that case progression is aligned with the action plan, and providing line management with clear, concise and timely reporting.
• Builds and maintains relationships with law enforcement and/or industry contacts.
• Liaises with internal Bank business units, law enforcement, and vendors as necessary in order to mitigate internal and external fraud exposure and recommend performance and process enhancements.
• Assists Manager of Fraud Operations in QA responsibilities.
• Development and documentation of fraud policies and procedures, standard operating procedures, and training materials used by Bank employees and third party service providers.
• Complies with legal and regulatory requirements.
• On rotation for 24/7/365 after hours production issue identification and resolution.
• Other duties as assigned.

QUALIFICATIONS:

• Research capability/techniques to obtain various sources of data, intelligence and analytical methods used in the analysis of data.
• Working knowledge of TSYS TS2, and credit card based fraud systems is preferred.
• Working knowledge of Mastercard Connect applications is desired.
• Working Knowledge of money laundering, fraud, theft, and related criminal activity.
• Proficient in the development and production of management dashboards/reports.
• Knowledge of MS Office suite including but not limited to Word, Excel, and PowerPoint.
• Minimum 3 years investigating and analyzing fraud financial crimes, and due diligence investigations and/or related fraud investigation experience with any of the major banks and/or any of the large monoline banks.
• Working knowledge of relevant federal and local laws and regulations in respective jurisdictions where the Bank operates.
• Working knowledge of the judiciary system, both criminal and civil processes.
• Working knowledge of IT applications, systems, security controls.
• General knowledge of investigative practices, methods and enforcement strategies.
• Excellent oral and written skills.
• Courses in investigative, interviewing, and negotiating techniques preferred.
• Working knowledge of case management systems.
• Experience with Data preparation and manipulation (including SQL, SAS and understanding of relational databases) with an orientation towards DB2 tools is preferred.
• Detail oriented, organized, and self-sufficient.
• Ability to adapt and reprioritize in a fast-paced, changing work environment, and work on multiple complex initiatives simultaneously.

As part of the recruitment process, complete a background check which includes credit and criminal checks.

Schedule: Full time
Shift: No Selection
Length of Contract: No Selection
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: No Selection
Posting Category/Function: Banking & Operations
Requisition ID: 279049

Together, we'll make more possible, and these six shared values guide and define our work: * Our people are at the heart of our success

• Our customers come first. They inspire everything we do
• We do what's right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .

Posting Notes: No Selection

Location:

Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

Health & well-being benefits
Donation matching
Paid time off for volunteering
Wealth Accumulation including: Pension plan & Employee stock options
Generous employee discounts
Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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