Job Description

We are seeking a Field Service Technician to join our growing team.

Reporting to the General Manager, the Field Service Technician carries the overall responsibility for technical support of Calmec equipment during commissioning and service. The Field Service Technician will also at times participate in the assembly and/or debugging phase of assembly at the Calmec premises in close collaboration with the Lead Machine Builder.

Job Duties:

Responsible for repairing, modifying, rebuilding and/or debugging of Calmec supplied equipment on-site or at customer's site, working according to technical drawings and other specifications, following Calmec's standards of workmanship and setup. Respects and abides by all applicable customer plant rules, works according to safety rules (Customer's and Calmec's) Provides on-site start-up and commissioning assistance for machinery provided/sold by Calmec. Upon customer's request or as required by the circumstances of the job, provides advice to the customer's personnel on technical issues related to their Calmec equipment. Requests approval from supervisor and/or engineering for any design changes or modifications performed to machines in the field, prior to execution. Provides marked-up drawings or sketches of any changes done in the field for the proper update of the machine by Engineering. Files weekly expense, activity and service reports according to established rules. Performs debugging /assembly/wiring activities, on the floor, as requested by the Supervisor Ensures all Calmec equipment is delivered to the highest level of quality by dutifully reporting any quality issues observed on Calmec equipment either on the floor or at the customer's site. Maintains a constant state of readiness and is able to travel on short notice. Assists the Supervisor in maximizing billable hours for the department. Provides support to Training and in preparing Training Job aids as required. Supports the preparation of machine manuals and other related documentation. At the end of a service visit, always recommends machine improvements and parts replacements required for the proper functioning of customer's Calmec equipment. Provides over the phone support to customers when required. Provides over-the-phone support to customers when required. On request from the Supervisor, performs follow-up visits to customers after installation, recommending action plans to improve productivity Represents the company in meetings with the customer installation team and local contractors. Supports the Project Manager in their interactions with customers during the Commissioning phase Other duties as required
Requirements:

Post-secondary education in mechanical and/or electrical field. Millwright certificate would be an asset. Previous experience as a Field Service Technician is preferred. Must be able to fluently read mechanical assembly drawings, electrical and pneumatic schematics. Strong mechanical and electrical troubleshooting skills. Knowledge of problem solving techniques, root cause analysis is an asset. Knowledge and Hands-on experience on Allen Bradley, Siemens, ABB Excellent communication skills, both oral and in written report format in English. Organized, self-disciplined and professional in demeanor. Able to travel up to 65-70% of the time. Must have a valid passport Must be able to travel to the USA and overseas without restrictions Must have a valid driver's license without restrictions Must be able to rent a car in any country without restrictions
Job Type: Full-time

Pay: $40.00-$45.00 per hour

Expected hours: No less than 40 per week

Benefits:

Dental care Extended health care Life insurance RRSP match
Language:

English (preferred)
Work Location: On the road