Job Description

Company Overview

Are you ready to Engineer the Impossible?

At

Pack-Smart Inc. Automation

, creativity and innovation are at our core. We're a global leader in high-speed automation solutions for the packaging, print, and converting industries. For over two decades, we've been pushing the boundaries of engineering excellence with a focus on quality, speed, and precision. Our collaborative culture is built on empowering diverse perspectives, fostering learning, and creating inclusive opportunities for all team members. Pack-Smart Inc. automated equipment is designed, built, and shipped from our manufacturing facility in Concord, Ontario!

Job description:

Job title: Field-Service Technician (Commissioners) - Be the product owner of high speed and precision automated equipment

Pack-Smart is seeking a full-time

Field Service Technician (Commissioners)

to install, commission, and support our advanced packaging automation systems. The ideal candidate brings strong electro-mechanical skills, thrives on solving real-world challenges, and is excited to travel to customer sites (and the world)! Commissioners display strong technical knowledge to our global customers, as well as providing pristine customer service, representing Pack-Smart Inc. internationally. International travel up to 50% is required!

Key Responsibilities:

Take ownership of system installation and commissioning through to customer acceptance. Work directly with cross-functional engineering teams and clients during design reviews and on-site implementations. Troubleshoot mechanical and electrical challenges, resolve root-cause issues, and document actionable solutions. Train operators and maintenance staff on best practices for setup, performance optimization, and ongoing maintenance.

Qualifications:

Diploma or degree in Mechanical, Electro-Mechanical, or Mechatronics Engineering. 4+ years of hands-on commissioning experience with automated systems or packaging machinery. Proficiency in reading technical drawings and engineering schematics. Excellent communication skills -- verbal, written, and technical. Excellent customer service skills. Ability to travel up to 50% (nationally and internationally).

Why Join Pack-Smart Inc.?

We Care for YOU:

We focus on developing, empowering, and energizing our team through coaching, treat days and team events.

Competitive Total Rewards:

Enjoy a competitive starting salary, paid vacation, comprehensive health and dental benefits, and numerous store discounts.

Modern Work Environment:

Experience a safe and dynamic workplace that emphasizes inclusion, learning, and collaboration.

Innovative Culture:

Join a team that thrives on interdisciplinary collaboration and a passion for advancing the world through technology.

Location:

Our headquarters is based in

Concord, Ontario.

A hub for advanced manufacturing with access to urban amenities, close to highway 400 and 407. There is free parking available on-site. Our facility is clean with great lighting, fostering innovation and collaboration!

Ready to Engineer the Impossible?

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We welcome and encourage applications from individuals with disabilities. Accommodations are available upon request during the hiring process.

Apply now, and let's engineer a better future together!

Learn more at

: https://packsmartinc.com

See our work in action

: YouTube - Pack-Smart Solutions

Job Types: Full-time, Permanent

Benefits:

Company events Dental care Extended health care Life insurance On-site parking Store discount Vision care Wellness program
Ability to commute/relocate:

Concord, ON L4K 0B3: reliably commute or plan to relocate before starting work (required)
Willingness to travel:

50% (required)
Work Location: In person