Job Description

Job Number 22159815
Job Category Information Technology
Location Canada Regional Office, 2425 Mathewson Blvd. E Suite 100, Mississauga, ONT, Canada
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management


JOB SUMMARY

Serve as a corporate contact point and support for the Continental Global Technology (GT) Leadership (VPs/Directors) to establish cross-discipline business plans, roadmaps, and business cases for technologies through collaboration with Business Partnership & Planning teams. Develops and maintains valuable relationships and service levels with Marriott's internal and external clients regarding their current and future needs as it pertains to the Continental Field organization. Manage program efforts so that project components are delivered on time, within budget, and as expected by the customer through the use of standards and tools for Marriott's program and project management in a multi-provider environment. Functions as a partner to complete business cases and. Provides direction to program management staff.

CANDIDATE PROFILE

Education and Experience

Required:

• BS/BA or equivalent relevant experience and/or 10 - 12 years of progressive experience in technology or business management leadership in medium- or large-scale project management across diverse application areas and technologies.
• 5+ years' experience in identifying/manager customer/client needs, creatively approach solutions, and decide and influence appropriate courses of action.

Preferred:

• Graduate/post graduate degree.
• Project Management Certification.
• Expertise in the business supported.
• Proven experience in planning, budgeting, and analysis within one or more business groups.
• Ability to effectively communicate with executive and delivery teams.
• Experience with development of program and project standards in a sourced environment.
• Demonstrated ability to work independently and with others.
• Excellent analytical skills with complex problems/issues.
• Experience with business process re-engineering.
• Demonstrated knowledge of supported discipline.
• Strong process management, negotiating, influencing and problem resolution skills.
• Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and partnering in a managed service environment.
• Experience developing and executing multi-year plans.
• Skilled at converting business needs into technology requirments and working within GT to manage the execution of those projects.

CORE WORK ACTIVITIES

Managing Programs

• Leverages standards and tools for Marriott's program and project management in a multi-provider environment.
• Develops thorough and accurate business requirements.
• Helps project teams to fully understand the business requirements and fosters business relationships to understand needs.
• Accountable for business case development.
• Partners with customer and development teams to complete business cases by providing relevant GT information and monitoring its ability to meet all relevant GT standards.
• Aligns projects with short- and long-range business plans and technology enterprise architecture.
• Incorporates GT project plans, costs, schedules, and deliverables to meet business need and in support of the business case.
• Serves as primary project liaison with business partner(s).
• Liaises with other parts of the GT organization.
• Provides direction to program management staff.
• Serves as escalation point for project managers, if required.
• Monitors project risk management and creates or identifies/directs mitigation plans for each risk.
• Validates the solutions are as the client desires prior to development and verifies the quality assurance prior to production.
• Mentors and coaches Marriott program and project managers.

MANAGEMENT COMPETENCIES

Leadership

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

• Developing Others - Supports the development of other's skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

• Business Process and Analysis - Knowledge of multiple processes within sponsor department; ability to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system's needs. Ability to define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies.
• IT Business Management - Ability to monitor and evaluate trends in technology, technology delivery mechanisms and GT organizational processes and tools. This includes the ability to redefine processes, make recommendations, and perfect process governance frameworks.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Canada Regional Office takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?