Job Description

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Does working with some of Canadas most versatile minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you?

Loblaw Technology & Analytics powers game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, prioritizes a culture of inclusion and develops our talent from within. Loblaw Technology & Analytics gives you the chance to excel and helps you to strive for success in a big way. Keep reading to learn more!

Senior Director, Enterprise Implementation and Support, Brampton, ON

Reporting to the VP, Store and Colleague Solutions, and acting as a key member of the Store and Colleague Technology leadership team, the Senior Director, Enterprise Implementation & Support will be responsible for all hardware technology and 24/7 field support for the Loblaw Enterprise. The main focus will be improving asset management, managing asset lifecycle, improving operational efficiency and reducing cost across our enterprise environment.

In collaboration with application and infrastructure teams, store operations and vendor partners, this role will be responsible for ensuring plans are well structured, inclusive of industry standard processes, financially comprehensive and enable the desired business, store, and colleague experience. The scope of the role is all technology across the Loblaw network (2500 stores, 35 distribution centres and 10 office locations).

Key Responsibilities:

Strategic - Looking to the Future

Develop overall three year and annual strategic technology delivery plan for the hardware implementation and services portfolio

Manage physical hardware components and end point management platforms with a forward-looking vision

Provide guidance on and lead discussions internally within Loblaw Technology & Analytics and with business partners to help drive the optimization, modernization, and simplification of enterprise hardware

Advocate for the adoption, business alignment, and improvement of all technology End User Services processes and activities based on enterprise standard methodologies

Identify and resolve systemic issues to reduce support calls

Stay abreast of relevant innovation and trends in retail technology, and build relationships with other non-competitive retailers and financial services organizations to understand and demonstrate the capabilities they are deploying

Continuously drive cost efficiencies and operational efficiencies through automation and digitization

Build a strong and trusting relationship with their business partners

Work with the business and technology leadership teams to define and adhere to a clear engagement model and decision framework to enable success

Provide leadership to ensure a hard-working implementation and support team

Build a model that transforms and improves current services and operations, that drives innovation, scalability, simplification, and improves the customer experience while enabling efficiency and modernization

Tactical - Leading the Day to Day

National / 24x7 preventative and reactive support for all divisions / banners (2500 retail locations nationally) and corporate colleagues

Develop and complete multi-year hardware refresh strategy with robust metrics that allow for data-based decision making

Measure and monitor new hardware rollouts against expected success metrics

Ensure assets are leveraged to improve financial and operational stability

Ensure endpoints are on a regular OS update governance

Collaborate with product families and operations to implement Technology funded projects across all divisions

Deployment of hardware refreshes, based on data driven strategic hardware refresh plans

Collaborate with Real Estate and Operations on technology requirements for new store builds and renovations

Develop and deploy preventative maintenance programs

Leadership

Provide leadership to ensure a successful technology team with appropriate skills and capacity required to enable technology strategy

Be a coach, mentor, and role model for members of the Technology and Analytics team to help grow our talent.

Demonstrate credibility through powerful strategies

Implement with precision and completeness. Tenaciously anticipate and address questions

Build a high-performance environment and implements a people first strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and leading succession and development planning for the team

Demonstrated experience in leading a diverse team- setting vision, strategy, tactics, and delivery

Build a hard-working team which drives a positive culture, team work, communications, partnership, life-long learning, career development and team excellence

Vendor Management

Experience with vendor performance management, including development and monitoring of SOWs and deliverables, SLA compliance, and general vendor relationship management

Work with the Technology and Analytics leadership team to define and mature a strategy and partnership model for external service providers

Strong management of external vendors and partners

Financial Management

Understand and implement financial standard processes ensuring reliable and practical financial plans for the portfolio

Implement cost improvement initiatives, and strong governance.

Focus on both the short and long-term to ensure the companys financial success

Strong business case development and benefits tracking strategies, to ensure the team stays on budget throughout the year

Role Requirements:

A leader in the Technology field

Bachelors Degree in engineering, business administration or equivalent subject area

Leadership capabilities that cultivate a hard-working operations and delivery teams

Excellent communication, presentation, and interpersonal skills, with a record of accomplishment of professionalism, innovation, integrity and high energy

Highly desired is a candidate who has experience in a sophisticated matrix environment whereby their success was achieved through a combination of and internal team, and outsourced providers

Quantitatively driven, will understand the value of information, and will use this to drive strategy and tactics. They will be a critical individual with a passion for results and will have the ability to influence and guide the actions of others.

Honest and ethical with unquestionable integrity

Inspire change, be confident, resilient, and persistent

Demonstrated emotional maturity, self-awareness, and learning, with a strong capability in building interpersonal trust

Strong ability with Microsoft PowerPoint and Excel

Superior planning and strategic execution skills

Ability to thrive in a fast paced, challenging and constantly changing work environment

What Loblaw Offers You

We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a phenomenal team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.

Loblaw colleagues also enjoy:

Work Perks Program

On-site GoodLife Fitness, Basketball & Volleyball courts, Ice Rink, Groceries delivered to work via PC Express, Dry Cleaning services (1PCC Office)

Tuition Reimbursement & Online Learning

Pension & Benefits

Paid Vacation

If youre up to the challenge, then we would love to hear from you. Apply today, and get the process started.

At Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canadas Top Employers.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity where differences are valued and supported. Commitment to being an equal opportunity employer is a priority to us, and we encourage people from all backgrounds and identities to apply to our jobs.

Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canadas Top Employers, Canadas Best Diversity Employers, Canadas Greenest Employers & Canadas Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Loblaw