Job Description

Job Summary The Senior Director will be reporting to the Senior Vice President, Special Loans and Advisory Services, and will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging knowledge and expertise to assist the business and enhancing customer loyalty.



What is the Opportunity?

Reporting to the Senior Vice President, Special Loans and Advisory Services, you will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging knowledge and expertise to assist the business and enhancing customer loyalty. You will manage a portfolio of complex and high risk accounts including syndicated transactions (as Agent or participant) to develop and implement strategies to reach our strategic business goals. The Senior Director, Special Loans and Advisory Services, will develop relationships with service partners, group partners, other lenders and professional in the insolvency industry to optimize resolution success as well as business opportunities and referrals.

What will you do?

• Develop strategies to proactively mitigate RBC\xe2\x80\x99s reputational, credit and litigation losses.
• Develop and document initial strategy on each file, assess provision requirements and document losses and write offs including learnings.
• Take ownership of client problems at first point of contact.
• Ensure clients are treated with respect, a highly professional empathetic approach is used and good working relationships are maintained.
• Ensure that the portfolio is being managed in a proactive manner such that the time to resolution is minimized.
• Attend watchlist meetings to proactively identify and mitigate risk issues. Develop a rapport with the Commercial RVPs, VP\xe2\x80\x99s and GRM in order to promote and leverage opportunities through Advisory Services and Learnings, as appropriate.
• Work with Commercial teams and GRM partners on an advisory services based on experiences in SLAS. Build/expand/leverage good working relationships with district, field and risk officers to promote an early identification mindset and maximize retention opportunities.
• Emphasize the need to create surviving entities and to the extent possible, retained relationships for RBC Financial Group.
• Demonstrate commitment to teamwork by introducing clients to RBC wide services and expertise through referrals and identifying business opportunities.

• Participate in bank and/or industry focused events.

What do you need to succeed?

Must Have

• Creative problem solving skills, with the ability to work effectively under pressure.
• Effective written and oral communication skills, with the ability to impact and influence others, including listening, understanding and responding, information seeking and consulting orientation.
• Ability to successfully utilize internal networks to assist with problem resolution.
• Capacity to get along with different types and levels of stakeholders ranging from business owners, peers to Senior Management/Executives.
• Teamwork and cooperation \xe2\x80\x93 building partnerships with insolvency professionals and internal service partners is key to success.
• Thinking: strong analytical and risk assessment skills; breakthrough thinking; conceptual thinking; strategic business sense.
• Have dealt with clients in an interactive face to face manner.

Nice to Have

• 10+ years of experience as a Commercial Account Manager and /or Risk Management experience
• Commercial product knowledge
• Proficiency with Bank technology - Knowledge of Microsoft Applications - at a minimum Basic Word, Excel, Power Point.
• CA, CGA, MBA is a definite benefit as financial analysis is required.

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients while minimizing losses to RBC.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Flexible work/life balance options
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills Accounting Finance, Commercial Loan Review, Confidentiality, Credit Analysis, Customer Service, Customer Success, Detail-Oriented, Loan Underwriting, Risk Management, Small Business Financing

Additional Job Details

Address: 20 KING ST W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: GROUP RISK MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2024-01-16

Application Deadline: 2024-01-31

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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