Job Description

33 Dundas Street West Toronto Ontario,M5G 3C2


We are on the search for a Senior Manager, User Experience (UX) Design to join our team and to help drive human-centered experiences through their passion for delivering exceptional user experiences and ability to drive projects from concept to completion.


The Senior Manager, UX Designer will lead and manage a team of UX Designers, Content Strategists and Product Designers and execute on user experience design work for Canadian Retail Banking digital products. This role will foster a team environment where user experiences are driven by customer data/insights and business goals, best practice and support the implementation of the digital design system across products and project teams.



As a Sr. Manager UX Design, you will

Report directly to the Director, User Experience (UX) and work with a collaborative team across offices located in the US and Canada. Build, lead and manage a team of talented UX Designers that support our digital agile teams and digital projects for secure customer experiences (web, mobile, apps etc.). Work closely with peers across the UX team and partners across our Digital Channels team to delivery engaging and consistent digital experiences that meet customer and business needs. Partner with the UX researchers, portfolio owners and products owners to align with the digital product experience vision and manage the UX Design team to deliver on and add to this vision. Responsible to ensure all team delivers high quality work (including design recommendations, user flows, navigation schemes, wireframes, visual design etc.) by following best practices, research findings, BMO standards, and processes. Work closely with team members to help define measurements and KPI's for engagements and recommend the appropriate process and tactics required to support specific projects. Work closely with extended team members, 3rd party partners and vendors and engage at the appropriate level to deliver the required solution. Support the ongoing development and use of the BMO Design System to promote consistent user experiences. Ensure all deliverables meet internal and industry standards (e.g. accessibility). Support teams to establish schedules and work back plans to support the UX tasks. Effectively present/communicate UX related topics, concepts and deliverables to teams, partners and stakeholders.

Qualifications and E

xperience

Degree in User Experience, design, human computer interaction, human factors, human centered design, or a related field. Minimum 5 years of experience leading and managing medium to large size UX teams on complex projects within large enterprises. Minimum 5 years of experience as a UX Designer working on complex projects (both public and secure experiences preferred). Experience working in and leading teams through agile development and waterfall methodologies. Strong portfolio showcasing case studies and examples of process and deliverable across various digital channels. Very strong understanding of leading practices and processes in UX and interaction design, and web and mobile standards, accessibility standards, content strategy, and UX trends. Expert knowledge and experience producing user journey maps, user flows, wireframes, prototypes, and conceptual and information architecture diagrams. Strong experience with UX research methods, tools, processes and practices. Expert experience using related design tools (Axure, InVision, Sketch etc.). Strong knowledge of HTML, CSS, JavaScript, web standards, mobile app standards, cross-browser development, responsive design, benchmarking and digital analytics. Ability to quickly adapt and work across multiple teams and partners managing various high priority deliverables. Ability to understand and communicate business goals and objectives and translate into design objectives. Ability to independently research and compile information from a variety of sources. Strong leadership and collaboration skills. Strong communication and presentation skills. Highly organized, self-motivated, and able to prioritize on the fly.

We're

here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do - helping people is in our DNA. For 200 years we have thought about the future - the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we're changing the way people think about a bank.


As a member of the BMO team, you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.


To find out more visit us at bmocareers.com.


BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Salary:

$94,600.00 - $176,000.00

Pay Type:

Salaried


The above represents BMO Financial Group's pay range and type.


Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.


BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.


As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.


To find out more visit us at https://jobs.bmo.com/ca/en


BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.


Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.