Job Description

Temporary Full-time () - PHA DIGITAL STRATEGY

Zone:

Eastern Urban Zone

Location: O'Leary Avenue

Senior Project Manager, Digital Communications And Solutions

(Subject to Classification Review)

Remote work opportunities

Communications - Provincial Digital Strategy

Temporary, Full-time (until March 31, 2027 with the possibility of extension)

MGMT

29464TMP

Hours

70 bi-weekly (8 hour days)

Salary

HL-21 (CAD74,093 - CAD96,321 per annum)

Competition Number

VAC0016243

Posted Date

2025-10-08

Closing Date

2025-10-15

Demands, duties, qualifications

Job Summary

We are seeking a talented and motivated Senior Project Manager, Digital Solutions and Communications to join our Provincial Digital Strategy team. In this role, the Manager will be responsible for developing, executing and evaluating the health authority's digital communication solutions to enhance information-sharing, advance health-care system transformation, and promote health and well-being among the people of Newfoundland and Labrador.




Reporting to the Senior Director, Provincial Digital Strategy, the manager will work in a team environment and collaborate with colleagues across clinical and corporate program areas, subject matter experts and other cross-functional teams to:




_ Develop, execute and evaluate plans, initiatives and projects in alignment with NL Health Services' mission, values, goals and strategic priorities.




Manage the full lifecycle of projects, from concept development to implementation and ongoing optimization, liaising with IT professionals and in close collaboration with colleagues, partners and interest holders.


Liaise regularly with IT and external vendors to align integration, security, and delivery.


Oversee the integration of digital solutions with existing communication systems and processes, ensuring seamless functionality and user experience.


Execute and coordinate digital communication solutions for successful delivery and adoption, including change management for communication activities.


Provide strategic advice and work closely with program leads to provide digital communications advice and support for digital projects, initiatives or issues.


Evaluate and recommend digital technologies and platforms to support objectives, within the context of the provincial health authority.


Collect and report analytics and develop recommendations to achieve identified results, enhance information-sharing and deepen engagement and communications with patients, families, staff and other target audiences.


Ensure the effective functioning of the organization's owned digital communications and marketing systems, working with colleagues in Communications and IT to ensure platforms are technically optimized and functioning in line with organizational objectives.


Participate as an active member of relevant committees, including project-specific and change management teams.


Develop and execute digital communications and roll-out plans to communicate timely information to interest holders and partners.


Introduce mechanisms to collect and monitor the effectiveness of digital solutions and communications initiatives and take action to adjust plans as required.


Seek opportunities to proactively share important health information with public audiences.


Develop, write, edit a variety of communication materials, including news releases, reports, articles, speeches, presentation decks, social media, etc. for various intended audiences.


Stay abreast of industry trends and emerging technologies to drive innovation, improve patient care and achieve objectives.

Job Qualifications

Education

Bachelor's degree in communications, digital communications, information technology, business administration, public relations, or a health- or technology-related field is required.


Master's degree in a related discipline (e.g., Health Informatics, Digital Strategy, Public Relations, or Project Management) is preferred.


Certification or formal training in Project Management (e.g., PMP, PRINCE2, Agile/Scrum) is a strong asset.


Training or certification in change management (e.g., Prosci) is also desirable.


Membership in relevant associations is considered an asset, including:


International Association of Business Communicators (IABC)


Project Management Institute (PMI) or Project Management Association of Canada (PMAC)


Canadian College of Health Leaders (CCHL) or CHE designation

Experience

Minimum of five years of progressively responsible experience in digital communications, project management, or a related field is required, including experience working in a leadership role.

Experience leading complex, cross-functional digital or IT projects, particularly within large organizations or public-sector environments is required.

Experience managing project lifecycles from concept through implementation, including budgeting, vendor management, and stakeholder engagement is required.

Experience working with external vendors and internal cross-disciplinary teams, including IT and communications teams is required.

Experience managing a wide range of digital platforms, content management systems (e.g. WordPress), and communications/marketing tools in a business environment is required.

Experience in the healthcare sector is considered a strong asset, particularly projects supporting access to health information or digital health communications.

Competencies (Knowledge, Skills & Abilities)

Extensive knowledge of current trends and practices related to digital solutions supporting health-care communications and access to health information and services.

Excellent communication, writing, editing and presentation skills with strong technical aptitude and superior knowledge of IT communication technologies and industry standards.

Proficiency with tools like Google Analytics, Adobe Campaign and Hootsuite is required.

Knowledge of digital marketing and SEO, growth tracking, ROI, web-related analysis and other metrics is preferred.

Knowledge of provincial health-care environment; specifically in relation to solutions supporting health communications and access to health information and services.

Strategic and tactical communications planning experience with a focus on digital transformation and user adoption.

Excellent writing and editorial skills, with the ability to tailor communications to diverse audiences.

Demonstrated ability to manage multiple priorities in a fast-paced, service-oriented environment.

Strong interpersonal, leadership, and organizational skills, with a proven ability to coach and motivate cross-functional teams.

Ability to think critically and solve problems, especially in ambiguous or evolving contexts.

Demonstrated judgment and political acumen, with the ability to align work to strategic organizational goals.

Other

A satisfactory record of work performance and attendance is required.


Ability to work outside of regular working hours and to travel to other sites as required.


Hybrid work opportunities available. This position can be located anywhere in Newfoundland and Labrador.



Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.