Job Description

Overview

We are looking for a customer-focused, sales-driven professional with

5+ years of experience

in customer service and inside sales. This role manages the full customer journey--from inbound lead response to closing sales--while delivering exceptional service and supporting revenue growth.

Key Responsibilities

Respond promptly to inbound leads and customer support requests over the phone or email with strong business communication and professionalism. Manage the full sales cycle, including lead qualification, introductory presentations, solution recommendations, and closing. Build rapport with prospective and existing customers, overcoming objections and preparing contracts. Provide hands-on customer support throughout the sales process, assisting customers at any stage of the ordering journey. Recommend customized promotional product solutions by understanding customer needs and applying product knowledge. Identify upsell, cross-sell, and account growth opportunities. Participate in product testing and provide customer-driven feedback. Monitor competitor offerings and customer trends to support sales and market strategy. Propose product, service, or process improvements based on customer insights. Drive marketing and sales initiatives Complete other duties as assigned Invoice sales orders, discuss with suppliers' needs and availability

Qualifications

Who are you? You're someone that is flexible and able to fill in as business needs dictate - we're a small and versatile team within a growing business. Additionally, you have the following Qualifications;

5+ years

of combined customer service and inside sales experience. Proven ability to manage a high volume of customer interactions while meeting sales goals. Strong written and verbal communication skills with excellent phone and email etiquette. Must be comfortable talking to people on the phone. Skilled proficiency in Microsoft Office products Strong organizational, time management, and problem-solving skills. Ability to learn product solutions quickly and present creative, customized recommendations. Self-motivated, goal-oriented, and collaborative team player.
Growth & Learning Opportunities

Hands-on training in embroidery and screen-printing production. Opportunities for skill development and increased responsibility over time.
Why You'll Love Working Here

Full-time availability Monday-Friday (8am-5pm) with flexibility for other shifts or overtime as needed during peak season. Supportive, collaborative team culture. Visible, satisfying results from your craftsmanship. Opportunities for professional growth and advancement.
Job Type: Full-time

Pay: $22.00-$28.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Casual dress Paid time off
Ability to commute/relocate:

Hillsburgh, ON: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (required)
Experience:

Customer service: 3 years (required) Sales: 5 years (required)
Language:

English (required)
Work Location: In person