Job Description

About Us

Maritime Labels & Packaging is Atlantic Canada's leading digital producer of pressure-sensitive labels, shrink sleeves, and flexible packaging. We work with food, beverage, consumer goods, and specialty brands across the region and beyond, offering high-quality, food-safe packaging solutions from our SQF-certified facility.

We are seeking a

Customer Service & Inside Sales Representative

who enjoys working with clients, managing details, and contributing to long-term customer relationships while also supporting our brand presence through social media engagement.

Position Overview

Reporting to the Office Manager, this role is a key point of contact for our customers. You will manage

quotes, orders, follow-ups, and customer communication

, support

inside sales activities

, and assist with

customer retention initiatives

. You will also contribute to

social media posts and engagement

, helping reflect our company culture, capabilities, and values.

Key Responsibilities

Customer Service & Inside Sales

Respond to customer inquiries via email, phone, and in-person visits Prepare and manage quotations, sales orders, and job details Maintain accurate customer, order, and quotation data within internal MIS systems Proactively follow up on quotes and repeat opportunities Support customer retention through consistent communication and after-sale follow-up Explain product options, pricing, processes, and benefits clearly and professionally Address customer concerns and escalate issues when appropriate

Marketing & Social Media Support

Assist with preparing and scheduling social media posts Engage with comments and messages in a professional brand voice Coordinate with internal teams to highlight projects, milestones, and company updates Support promotional initiatives and product awareness campaigns

General Duties

Assist with promotional materials and sales initiatives Perform general office and administrative duties as required Support continuous improvement in customer experience and workflow efficiency Contribute to job schedule planning and efficiency

Ideal Candidate Profile

Positive, professional, and customer-focused attitude Experience in customer service, inside sales, or account support (B2B preferred) Strong written and verbal communication skills High attention to detail and accuracy Comfortable working with numbers, measurements (metric & imperial), and specifications Confident using computers and digital tools (MacOS experience an asset) Organized, adaptable, and able to manage multiple priorities Team-oriented with a proactive mindset Social Media platform fluency to post value-driven content.
Experience in printing, packaging, manufacturing, or marketing is considered an asset but not required.

Compensation & Benefits

Hourly wage: $22.00 - $27.00 per hour

, commensurate with experience Paid vacation plus 11 paid holidays per year Paid sick/personal days (reviewed annually) Group benefits plan including private medical membership Stable, long-term employment with opportunities for growth

How to Apply

Applicants legally entitled to work in Canada are invited to submit their

resume and cover letter

to:

employment@gomlp.ca

Applications accepted until the position is filled.

Job Types: Full-time, Permanent

Pay: $22.00-$27.00 per hour

Expected hours: 30 - 48 per week

Benefits:

Casual dress Company events Dental care Extended health care Life insurance On-site gym On-site parking Paid time off Vision care
Work Location: In person