Job Description

About Us

Supreme Security is a

locally based Alberta security integrator

with over

35 years of experience

, specializing in

alarm, access control, and surveillance solutions

. We provide

reliable, affordable, and innovative technology solutions

for businesses and residences in the Calgary area. Passionate about helping our clients, we are expanding our team and looking for an

energetic, business-minded Marketing & Sales Representative

to join us and drive growth.

Job Overview

We are seeking a

dynamic, customer-focused

IT Customer Service/Sales Representative to join Supreme Security. This role combines

client support and sales

, assisting existing clients with technical issues remotely or on-site, introducing new technologies, and responding to sales leads. It plays a key role in

enhancing client satisfaction, building long-term relationships, and driving business growth

, with a focus on commercial customers. This position offers the opportunity to

develop sales expertise while delivering exceptional customer support

in a fast-paced environment.

Responsibilities

Serve as the primary point of contact for clients, responding promptly to inquiries via

phone, email, or text

.

Diagnose and resolve client issues

both remotely and on-site, ensuring timely and effective solutions. Build and maintain

long-term client relationships

to increase satisfaction and retention. Identify and pursue

new business opportunities

to drive growth, particularly among commercial customers. Provide guidance, support, and recommendations on IT products, services, and solutions. Collaborate with internal teams to

ensure seamless service delivery

and resolution of client issues. Maintain accurate records of client interactions, service requests, and follow-ups.

Proactively anticipate client needs

, suggesting upgrades, enhancements, or new services where appropriate. Manage a

high-volume workload

efficiently while maintaining attention to detail and quality service. Contribute to strategic planning and execution of initiatives to

attract and retain clients

.

Requirements

IT certificate or diploma (or equivalent experience) Strong

communication, negotiation, and presentation skills

Sales ability with a results-oriented mindset Experience using

CRM systems

Self-motivated, goal-oriented

, and able to work independently or as part of a team

What We Offer

Competitive wages Supportive and collaborative team culture Health benefits program
Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Paid time off
Application question(s):

Are you legally eligible to work in Canada and able to work full-time on-site? Have you worked with Security Alarm systems and/or Surveillance/ CCTV Cameras before? Do you have a diploma or degree in IT certificate or diploma (or equivalent experience)
Experience:

Customer service: 1 year (preferred)
Work Location: In person