Job Description

Senior Clerical Associate (Assign Program & Support)

Posted Date: Oct 17, 2022

Senior Clerical Associate (Assign Program & Support)

Location: Saskatoon, SK
Position Type: Casual Part-Time
Number of Positions: 2
Salary: $25.35 - $33.02/hour
Close Date: November 7, 2022

Note: There is no guarantee of hours with this position.

POSITION OVERVIEW

Provincially responsible for providing accurate assignment, programming, and support of services on SaskTel's network. Analyzes, monitors, corrects, verifies, and processes service orders and assurance requests. Investigates, and resolves all Service Order and Repair issues relating to the availability of switch line, DSL, Fibre equipment, and facilities. Addresses escalations and discrepancies as identified by other departments. Manually programs within digital switches. Reserves, assigns, and provisions 800, 900, 7-digit dialing services in the SMS database.

TYPICAL DUTIES & RESPONSIBILITIES

(Not all inclusive or applicable to all assignments)

• Provincially responsible to perform all assignment, programming and support duties for fulfillment and assurance of customer's services on SaskTel's network.
• Interprets service orders, USSOs, USOCS codes and programs digital switches and system software to create, modify or remove services.
• Provides customer service support for assurance and implementation activities.
• Operates test equipment and performs acceptance testing, fault analysis and location on a variety of voice and data circuits
• Manages switch programming and frame work required for cutover projects for all customers to ensure that requested due dates are met.
• Verifies accuracy of service orders, specifically option compatibility, directory number and office equipment. Resolves discrepancies and omissions by accessing switching system software, and associated applications and databases. Initiates corrective action with Assignment, Sales and Install and Repair.
• Analyzes, identifies, and implements changes and updates to controlled systems and other mainframe database systems.

QUALIFICATIONS * Degree OR Technical Institute Diploma/Certificate in Computer Science/Systems, Networking, Electrical/Electronic Engineering or Diploma/Certificate in Business Administration/Commerce (supplemented by 2 courses in Computer Science), with 1 year experience in customer support, sales, and/or network, install and repair role OR Level 30 Math with 2 years' experience in customer support, sales, and/or network, install and repair role.

• Working knowledge of system integration used for fulfillment and assurance.
• Working knowledge of network systems, equipment and voice/data products and services.
• Good verbal and written communication skills and the ability to deal effectively with others.
• Excellent analytical, decision-making, problem solving and organizational skills.
• Demonstrated ability to multi-task, plan, organize and prioritize multiple demands.
• General knowledge of Access Network maps, symbols, and design procedures.
• Keyboarding skills 20 wpm

About SaskTel

SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, with over $1.3 billion in annual revenue and approximately 1.4 million customer connections including 639,000 wireless accesses, 289,000 wireline network accesses, 289,000 internet accesses, 114,000 maxTV subscribers, and 81,000 security monitoring customers. SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 3,400 full-time equivalent employees (FTEs). Visit SaskTel at .

Thank you for your interest in SaskTel - we look forward to reviewing your applications!