Job Description

Senior Clerical Associate (Workforce Management)

Posted Date: Sep 18, 2023

Senior Clerical Associate (Workforce Management)

Location: Saskatoon, SK
Position Type: Casual Part-Time
Number of Positions: 1
Salary: $26.71 - $36.03 /hour
Close Date: October 2, 2023

POSITION OVERVIEW

Working in a queued environment where focus is on the timely resolution of customer troubles and installation, responsible to dispatch work through the Workforce Management System for installation, maintenance and repair of subscriber services. Manage and adjust workloads for CST\'s, FT\'s and contractors with regular customer interaction. Must be able to respond quickly and efficiently to critical situations and take action with minimal direction.

TYPICAL DUTIES & RESPONSIBILITIES

(Not all inclusive or applicable to all assignments)

1. Books, loads, dispatches and tracks install and repair work. Directs outside work forces based on workload to ensure optimum loading of technicians. Proactively works with Resource Planning when relocating technicians to different locations throughout the province to meet workload requirements.

2. Creates and dispatches TRACS tickets/activities notifying techs of troubles and/or deferred work items. Significant focus on timely resolution of customer troubles & installs.

3. On a daily basis prioritizes, reassigns, and reschedules jobs loaded
to technicians and/or due dates on various tasks, which requires contacting customers to rebook.
4. Dispatch FT\'s on cut or damaged cables. Contacts customer/contractor to clarify information regarding damaged facilities.
5. Testing repair of facilities, notifying customers and closing tickets.

QUALIFICATIONS

1. Level 30 Math with working knowledge of processes, products, services, trouble ticket and workforce management systems typically gained through two years current experience in one of the following areas:
a) Residential Sales, Business Sales or Assignment;
b) Customer Support Centre;
c) Install and Repair; OR
d) Construction

2. Excellent analytical, problem solving and decision making skills.

3. Good planning, organizing and coordinating skills.

4. Excellent verbal and written communication skills, and the ability to deal effectively with others.

5. Working knowledge of personal computers and various software applications.

6. Keyboarding 20 wpm.

ABOUT SASKTEL

SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, with over $1.2 billion in annual revenue and approximately 1.4 million customer connections including 617,000 wireless accesses, 374,500 wireline network accesses, 276,000 Internet accesses and 108,500 maxTV\xe2\x84\xa2 subscribers. SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 4,000 full-time equivalent employees (FTEs). Visit SaskTel at www.sasktel.com.

Our focus on our people and dedication to our customers has made us one of Saskatchewan\'s Top Employers for 11 consecutive years. Come join our dynamic team and accelerate your career at SaskTel!

Thank you for your interest in SaskTel - we look forward to reviewing your applications!

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SaskTel