Job Description

Case Processing Manager

Location:

Richmond, BC (On-site)

Salary:

CAD

$50,000-$60,000 / year

Job Type:

Full-time

About Us

Founded in 2015,

Canada Shaws Immigration Consulting

is a leading immigration consulting firm with a team of RCIC-licensed consultants and experienced immigration lawyers. We provide professional guidance on Canadian immigration programs, study permits, work permits, and business/investment immigration to clients worldwide.

Learn more: https://canadashaws.com/

Role Overview

The

Case Processing Manager

is responsible for overseeing the full immigration case lifecycle within the firm. This senior role ensures applications are prepared accurately, submitted on time, and fully compliant with IRCC and PNP regulations. You will supervise the case processing team, maintain quality control, ensure efficient workflow, and support high-quality client service delivery.

Key Responsibilities1. Case Management & Processing

Oversee preparation, review, and submission of immigration applications (study permits, work permits, visitor visas, PR, PNP, Express Entry, family class, LMIA, etc.). Review client documents for accuracy, completeness, and regulatory compliance. Conduct final quality control before submission. Stay updated on IRCC/PNP program changes and adjust internal procedures accordingly. Manage complex or urgent cases and communicate effectively with IRCC, employers, and clients.

2. Team Leadership & Workflow Coordination

Supervise Case Processors/Assistants and distribute workload effectively. Provide training, coaching, and technical guidance on immigration procedures. Conduct ongoing performance check-ins to ensure quality and productivity. Maintain team schedules and ensure timely completion of all case files.

3. Client Communication & Service Excellence

Serve as the escalation point for high-priority client concerns or case inquiries. Ensure the team provides timely and clear updates to clients. Attend client meetings to explain requirements, timelines, and next steps. Maintain a professional and supportive relationship with all clients.

4. Compliance, Reporting & Documentation

Ensure all case files meet IRCC, PNP, and internal compliance standards. Maintain accurate case notes, checklists, CRM records, and submission logs. Track processing timelines and produce weekly reports on case status and team performance. Ensure strict confidentiality and secure handling of client information. Support internal audits and quality assurance initiatives.

5. Process Improvement

Identify and implement workflow improvements to enhance efficiency. Develop and maintain SOPs, internal training documents, templates, and checklists. Collaborate with management to improve client experience and service delivery. Recommend tools or technologies to improve case management systems.

6. Additional Duties

Participate in internal training on immigration procedures and firm policies. Support improvements to client service tools, FAQs, and communication templates. Assist with company events, workshops, and online seminars when needed.

Qualifications

Fluent in

English

, both spoken and written.

Legally eligible to work in Canada

(Citizen, PR, or valid Work Permit).

3-5 years

of experience in immigration case processing or consulting. Strong understanding of IRCC, PNP, and employment-based immigration programs. Experience supervising or mentoring staff is an asset. Post-secondary education in business, immigration studies, or related field. RCIC license is an asset but not required. Proficiency with CRM/case management software and MS Office/SharePoint/Teams.

Key Performance Indicators (KPIs)

On-time submission rate of all applications. Accuracy and completeness of case files (reduced IRCC refusals/returns). Team productivity and workflow efficiency. Client satisfaction scores and feedback. Compliance of documentation within CRM and internal records. Successful implementation of workflow and process improvements.

Skills & Competencies

Exceptional attention to detail and accuracy. Strong organizational, planning, and task-prioritization abilities. Ability to adapt quickly to changes in immigration policy. Excellent written and verbal communication skills. Strong problem-solving and decision-making skills. Professional, calm, and client-service-oriented approach. Ability to handle confidential information with discretion.

Additional Requirement

A

Criminal Record Check

is required prior to final employment confirmation.
The cost of the background check is the responsibility of the candidate.

How to Apply

Please email your

resume and cover letter (English)

to

hrmanager@canadashaws.com

, clearly indicating:

Your relevant case processing or immigration experience Your legal work status in Canada
We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

Dental care Extended health care Life insurance
Experience:

Immigration Case Processing: 3 years (preferred)
Language:

Mandarrn and English? (preferred)
Work Location: In person