Job Description

New Direction Canada Inc. is an educational institution registered and supervised by the Ministry of Citizenship and Immigration and the Ministry of Education in Quebec, Canada. It employs licensed immigration consultants from the Canadian Society of Immigration Consultants and specializes in Canadian school application consulting services and supporting services for international students' study and life.

The Case Department contains multiple semi-positions, such as Administration, Customer Services, Professional Writers, Immigration Case Handlers, etc. As a Case Processing Specialist, you'll be part of a friendly and collaborative team that values integrity, inclusivity, and client success.

If you're passionate about helping people navigate their immigration journey while working in a positive and growth-oriented environment, we'd love to hear from you!

We welcome new grads with a bachelor's or master's degree to apply!

What You Will Do:

1. Organizing and preparing the necessary documents and materials, as well as application forms, reviewing client files to extract key details. Proactively following up on any missing or outstanding information to keep things moving smoothly.

2. Collaborating with other team member to ensure the smoothness of the procedure. Drafting personalized letter of explanation and submission letters, and verifying all applicant-provided information to ensure accuracy and completeness before final review.

3. Researching immigration policies and necessary documents using online resources, and contacting IRCC, MIFI, and other government authorities to get accurate details and clarify any questions.

4. Staying on top of deadlines while ensuring all work is completed accurately and to a high standard.

What You Will Bring:

1. A Bachelor's degree is required; a Master's degree or higher, as well as Law Backgrounds will be a big asset

2. Fluency in Mandarin is required. Plus strong oral and written communication skills in English and/or French

3. Proven analytical and logical abilities, with excellent communication, organizational and problem-solving skills

4. Detail-oriented, proactive, and capable of working both independently and collaboratively within a team environment

5. Ability to perform effectively under pressure, demonstrate a strong sense of responsibility and efficiently manage inquiries and problem resolution

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Job Type: Full-time

Pay Structure: Salary + Bonus

Working Schedule: Monday to Friday

Work Location: 1440 Saint-Catherine St W Unit 500, Montreal, Quebec H3G 1R3

This position requires on-site work at our head office in downtown Montreal. We promise to foster a workplace diversity and inclusion where different individuals are recognized and respected. We encourage and appreciate all qualified candidates to apply, however, only those selected for the further process will be contacted.

Job Type: Full-time

Pay: $16.50-$30.00 per hour

Expected hours: 35 - 40 per week

Education:

Bachelor's Degree (required)
Language:

Mandarin (required)
Work Location: In person