Job Description

About Us

Orchid Home Care is a trusted provider of personalized home care services for seniors and their families in greater Victoria area, British Columbia. We value compassion, reliability, and innovation in everything we do. Our culture is built on trust, teamwork, and a shared commitment to improving the lives of those we serve. We encourage creativity, continuous learning, and a proactive approach to problem-solving.

Position Overview

We are seeking a dedicated

Senior Caregiver / Care Manager

to join our team. This role combines hands-on caregiving with care management responsibilities, including supporting client assessment, care planning, onboarding, and ensuring the highest standards of care delivery.

Key Responsibilities

Conduct client assessments:

Perform comprehensive in-home and facility-based assessments to determine client needs, preferences, and health status.

Develop care plans:

Create individualized care plans in collaboration with clients, families, and healthcare providers.

Onboard new clients:

Guide clients and families through the onboarding process, explaining services, answering questions, and setting expectations.

Deliver direct care:

Provide personal care, companionship, and support to clients in their homes or facilities.

Ensure quality care delivery:

Monitor care provided by staff, conduct regular reviews, and implement improvements as needed.

Coordinate services:

Liaise with healthcare professionals, family members, and community resources to ensure seamless care.

Maintain accurate documentation:

Keep detailed client records, care plans, and progress notes in compliance with company and regulatory standards.

Advocate for clients:

Support clients and families in navigating the healthcare system and accessing necessary services.

Educate clients and families:

Provide information about health conditions, care options, and self-care strategies.

Mentor and support team members:

Provide guidance and support to junior caregivers, fostering a collaborative and positive work environment.

Qualities of a Successful Senior Caregiver / Care Manager

Empathy and compassion:

Demonstrates genuine care for clients and families, building trust and rapport.

Strong communication skills:

Effectively communicates with clients, families, staff, and external partners.

Organizational skills:

Manages multiple priorities, maintains accurate records, and ensures timely follow-up.

Problem-solving ability:

Addresses challenges proactively and finds creative solutions to complex care needs.

Leadership and teamwork:

Guides and supports care staff, fosters collaboration, and leads by example.

Advocacy:

Acts as a champion for clients, ensuring their needs and preferences are respected.

Cultural competence:

Understands and respects diverse backgrounds, tailoring care to individual circumstances.

Resilience:

Maintains composure and effectiveness in a dynamic, fast-paced environment.

Attention to detail:

Ensures all aspects of care are thoroughly addressed and documented.

Commitment to continuous improvement:

Stays current with best practices and seeks opportunities for professional growth.

Qualifications

Minimum 5 years of experience in home care, healthcare, or a related field preferred Strong communication, organizational, and relationship-building skills Ability to work independently and as part of a team Valid BC driver's licence and access to a vehicle with $2M third-party liability insurance Proficiency with digital tools and documentation systems

Why Choose Orchid Home Care?

Receive a base salary with additional performance-based bonuses. Bonuses are awarded for achieving key outcomes such as revenue growth, high client satisfaction, successful client conversions, and positive team results. Flexible work arrangement and opportunities for professional development Make a meaningful impact in the lives of seniors and their families Be part of a collaborative and supportive team Opportunities for growth within the company
Job Type: Casual

Pay: $28.00-$32.00 per hour

Experience:

Senior care: 5 years (required)
Language:

English (required)
Location:

Victoria, BC V8W 2Z6 (preferred)
Work Location: In person