Job Description

RPN / RN Nurse Care Manager (Care Designer)

Location:

Mississauga, Ontario



89 Queensway W, Mississauga, ON



(next door to Mississauga Hospital)

Type

: Full-time

Schedule

: Flexible availability, including evenings, weekends, holidays, and on-call duties. Schedule provided 2 months in advance.



Key Responsibilities

Consult Conversion

Conduct "Caring Consults" to assess physical, emotional, and environmental needs. Advise on client care and achieve

90% consult-to-client conversion

. Build long-term relationships with community leaders and professional organizations for referrals.

Client Care Delivery & Experience

Attend all

First Visits

with caregivers to ensure quality care and alignment with service agreements. Conduct supervisory visits to monitor caregiver fit and care quality. Develop and update individualized care plans. Educate clients on self-care and monitor risks/outcomes.

People Leadership

Lead caregiver team: hiring, training, goal setting, and ongoing coaching. Ensure caregiver availability aligns with business needs. Oversee continuing education, including Discovery Day and monthly in-services. Conduct performance and job satisfaction reviews to maintain an employee

Net Promoter Score (NPS) of 9+

.

Scheduling Collaboration

Work with scheduling team to adjust caregiver assignments and ensure client coverage. Step in to assist with scheduling when required. Monitor attendance via AlayaCare (keep

Attendance Monitoring System below 5%

).

Administration

Maintain accurate client care plans, caregiver files, payroll, and billing records. Conduct quarterly audits to ensure 100% accuracy. Ensure compliance with health, safety, and employment legislation. Approve visits and premiums for payroll/billing.




Key Metrics

Consult Conversion Rate

: 90%

Driving Revenue Growth

NPS (Client & Employee Scores)

: 9+

Attendance Monitoring (AMS)

: Below 5%




Qualifications

Registered Practical Nurse (RPN) or Registered Nurse (RN)

, licensed in Ontario.

CPR and First Aid certification

.

Valid driver's license and access to a car

. Strong computer skills (G-Suite required; AlayaCare an asset). Excellent written and verbal communication skills. Highly organized with strong time management and multitasking skills. Background check with Vulnerable Sector Search (renewed every 5 years). Negative TB test (renewed every 5 years).

What We Offer


Competitive salary (commensurate with experience). Performance bonus programs. Health benefits package. Competitive vacation allowance.

Company car

(fully wrapped in Nurse Next Door pink -- possibility of a Tesla). * Opportunity to work with a team that is transforming home care through Happier Aging.