Job Description

Canada Drives is completely changing the car buying experience...for the first time ever, Canadians have the power to buy their next vehicle completely online!
This is an opportunity to join the team that is at the forefront of the biggest disruption in car shopping in our lifetime. Be an important part of building the technology that provides customers with a 100% online purchasing experience-from start to finish-including delivery right to their door! Experience some of this exciting technology in action at CanadaDrives.ca!
We are a growing, high-energy company with an ambitious technical roadmap to build exciting and innovative new products-read about us and recent investors announcements on TechCrunch and Betakit
NOTE: This is a remote, full-time permanent, work-from-home position and is open to all applicants from across Canada. We will provide you with everything you need to succeed in your role.
The Opportunity
Delivering a car to our customer’s doorstep as early as the same day is the kind of challenge that we love to hear at Canada Drives.
Used cars are naturally unique products and so are the logistics behind them, especially in a completely online experience. As our business grows and expands across Canada, we will continue finding new logistics challenges and opportunities to chase. If these words resonate with you, this role is for you.
You, as a Senior Business Analyst for Logistics, will be responsible for identifying and prioritizing improvements of Logistics processes and capabilities through technology. You will be the liaison between business stakeholders and technical teams, facilitating innovation from the early ideas through to the realization of our business goals.
You will work together with our Logistics experts to learn and master how we operate our business. You will lead initiatives to automate and optimize the day-to-day tasks of our Logistics teams in order to help us continue to transform the car buying experience. You will also work with the very best and brightest technical teams and technology partners in finding solutions to our business challenges.
You, as a Logistics Subject Matter Expert, are passionate about our key metrics and logistics efficiency. You are the key person to ask the right questions and elicit requirements, discover new ideas and dig into prototypes and proof of concepts. You will outline user stories, acceptance criteria, and support our engineering team to achieve our goals.
Does it seem too daunting? Don’t worry, you won’t be alone. This position will report to the Business Analysis Manager and work together with a team of high-performing business analysts to support you in this journey. If you have the vision and foresight to take your career to the next level and be part of a winning team, we invite you to apply!
What you’ll be doing:

• Own Logistics business process flows and articulate its governance to keep the entire organization abreast with how Logistics operates
• Manage the relationship with Logistics Stakeholders and be the liaison between business and technical teams
• Understand and advocate for process improvements for key logistics roles such as Dispatchers and Drivers
• Identify and prioritize key areas of improvement and automation
• Outline features, user stories and their acceptance criteria
• Lead meetings and support the technical team in developing new capabilities
• Measure and track OKRs progress and keep iterating and guiding the technology teams to achieve these goals
• Work together with other Business Analysts, Product Managers, Product Owners and Tech Leads on cross-functional dependencies and an integrated roadmap
• Act as the owner for the logistics capabilities and technologies, investigate new ideas and collaborate with the team in building and testing prototypes, mock-ups, and wireframes
• Prepare functional documentation and execute end-user training
• Facilitate the investigation and prioritization of bugs and recurrent incidents

What You Should Already Have:

• 5+ years of experience as Business Analyst or Product Owner
• Experience with Salesforce and Field Service Lightning module
• Passion for process automation and efficiency
• Salesforce Certified Administrator and/or Salesforce Certified Sales/Service Consultant is desirable
• Prior experience working with Logistics processes will be an asset
• Bachelor’s degree in Information Systems, Computer Science, Engineering, Supply Chain, Logistics or transportation disciplines will be an asset

What’s in it for you?
This is a truly exciting time to join Canada Drives and we are looking forward to doing great things together! We offer a highly competitive salary and benefits package in addition to providing our employees with continuous training and development.
We currently have a team of highly motivated and talented IT professionals and the only thing we are missing is you. If you are ready to join an ambitious and growing company then please apply today and we look forward to hearing from you.