Job Description

Day-to-Day Duties and Responsibilities:

• Keep up to date on Salesforce releases, technologies and best practices.

• Lead periodic platform health reviews with internal stakeholders and create a platform health roadmap.

• Lead a team of Salesforce Business Analysts and Administrators to build, test and deploy Salesforce solutions in an Agile sprint-based manner.

• Monitor, manage and own communications related to outages. Own the end-to-end process working with internal stakeholders and IT teams.

• Provide technical leadership to support Salesforce Administrators in troubleshooting, identifying root causes, providing implementation suggestions, and identifying repetitive tasks.

• Participate in data governance initiatives to drive consistent and proper handling of data inside the platform and across the business.

• Create and maintain documentation on processes, policies, application configuration, user guides and related materials. Collaborate, train, and develop guidelines and standards for team members to ensure knowledge sharing and consistency in best practices.

• Own the Salesforce support process including developing iterative improvements, to simplify, optimize, and automate processes. Evaluate Salesforce functionality and provide recommendations for process improvements.

• Consult with internal stakeholders to elicit business requirements, develop technical approaches, document process workflows, and make appropriate recommendations to drive operational efficiencies.

• Lead, project manage and execute initiatives with a laser focus on driving measurable results.

• Salesforce Certified Administrator and Advanced Admin strongly preferred.

• Experience managing reporting and dashboards for multiple cross-functional teams.

• Demonstrated proficiency in the use of data management tools such as Data Loader.

• Familiarity with standard business, service, sales, and finance processes.

• Knowledgeable in standard functions/ modules of Salesforce.com Lightning: Sales Cloud, Service Cloud, Field Service Lightning and AppExchange/App cloud application integration.

• Experience with Docusign and Nintex for document generation through Salesforce workflows.

• Experience with Atlassian toolset (Jira, Confluence) for management of sprints and scrums.

• Extensive experience with Salesforce configuration, including workflows, objects, validation rules, security controls and process automation tools like Process Builder and Flow.

• Experience defining business requirements, writing user stories and providing detailed Salesforce system and functional designs.

• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states and delivering a comprehensive solution that will enable achievement of the desired business outcomes.

• Experience in designing and developing software components and having a strong background in database design and system architecture.

• Experience integrating Salesforce with different business systems, as well as working with integration tools (ETL, marketing automation, reporting, etc.).

• Understanding of programming logic and constructs, specifically in Salesforce, Force.com, SOQL, triggers and their use in software development.

• 3+ year experience in Salesforce configuration and implementing CRM systems.

• Strong knowledge of CRM software quality assurance best practices and methodologies.