Senior Analyst
Job Description
Designation
Senior Analyst
No. of Positions
1
Experience
3-5 Years
Skill (Primary)
Domain Competencies (BSERV )-Retail-Order-to-Cash
Qualification
BASc - Bachelor of Arts and Science
Expected Date of Closure
19-Dec-2021
Job Family
Delivery Voice
Employee Group
Business Line FT
Job
Team Leader - Voice Processes
(Posting).
To ensure delivery of specific assigned SLAs like CSAT through hisor her team , Process Adherence or Compliance , , , Team Attrition , Training Development and Initiatives , PEOPLE MAGICIAN , (1.) 1. To ensure complete adherence to AttendanceorLogin HoursorUnsched Leaveor2. To provide regular updates and facilitate in resolving and addressing team issues and concernsor3. To have regular reviews with team (2.) Ensure Retention of team members is within the agreed norms (3.) Improving skill level through self development (4.) The individualsould be to manage, motivate, engage and enthuse people to take them to the next level of achievement. (5.) To consistently meet or exceed all agreed execution parameters as defined for the process.
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2176853
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationQuebec City, QC, Canada
-
EducationNot mentioned