Job Description

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Job Title: Senior Analyst IT

Want to work with leading technology?

Who We Are:

Welcome to Vale. Our purpose is to improve life and transform the future together. We value our workforce and strive to offer continuous training and career development opportunities for our people.

Vale Base Metals is one of the world\'s largest producers of high-quality nickel and an important producer of copper and responsibly sourced cobalt. With headquarters in Toronto, Canada, and operations in Newfoundland & Labrador, Ontario, Manitoba, UK, Indonesia, and Brazil, we are delivering the critical building blocks for a cleaner, greener future.

Applying the latest technologies to sustainably mine the critical minerals that power electric vehicles, build renewable energy solutions, and help develop life-saving medical equipment is at the heart of what we do.

We invite you to be part of our evolution.

The Opportunity

We are currently seeking a Senior IT Analyst to join our End User Computing (EUC) team. This is a permanent position and located in Thompson , MB.

The IT Analyst will provide support to the End User Computing (EUC) team to manage delivery of assigned services. EUC services include deskside PC (Personal Computers) support, printing, mass notification, paging, analog/VoIP phones, radio communication systems, mobility, video conferencing, and voice/data cabling. The analyst partners with both the business and technology areas to ensure services are aligned with business requirements, IT policies and standards optimizing cost.

The job functions will evolve to become more strategic and senior over time. As such, the successful candidate will need to present soft skills that demonstrate the ability to learn and grow on the job.

The roles accountabilities will include:

• Ensure availability of EUC services and infrastructure (PC, Printer, Video Conference, Paging, Voice Services, Radio).
• Run request management processes for EUC services and equipment.
• Coordinate activities to deliver EUC services. Receive, prioritize, schedule, coordinate and monitor on-site activities together with various stakeholders including third parties.
• Oversee external vendor relationships, measuring performance against service level agreements where established and budgets.
• Provide asset management, SLA (Service Level Agreements) reporting and cost oversight for assigned managed services.
• Meet the client expectations for delivered IT services, with appropriate communication and focus on cost management and issue tracking.
• Support the Business Partner and EUC team to continually look for opportunities to improve current EUC services and processes.
• Maintain up-to-date knowledge of IT technology and systems to support the direction for the associated technology and its use.
• Ensure all work is fully documented, understood, and easy to follow (end user guides, technical guides, contract scope of work, service requests, process workflows etc.).
• Perform proactive monitoring of the environment and assets to detect, analyze and limit system downtime and performance issues, optimize utilization of assets to achieve key performance indicators (KPI\xe2\x80\x99s).
• Act as a subject matter expert to perform technical analysis and troubleshooting of Technology infrastructure while practicing a sense of ownership to resolve issues.
• Collaborate with multiple Technology stakeholders to support centrally managed Technology infrastructure projects and services needing on-site hands and eyes support.
• Collaborate with business stakeholders and local maintenance areas to ensure quality of technology infrastructure installation and maintenance.
• Always act according to the best IT practices, aiming to deliver support services with excellence.
• Actively demonstrate that health, safety, and risk management are a pre-condition for performing work at Vale.

About You

Education:

• Post-secondary education in Computer Science, Electrical/Electronic Engineering Technician, or a related field.

Experience:

• Minimum 8 years of related experience
• Experience in a mining or similar industrial environment is an asset.
• Experience with contract and procurement management is an asset.
• ITIL (Information Technology Infrastructure Library) or project management experience is an asset.

Knowledge & Skills:

• Fluent in English (written and oral)
• Proven success in collaborating with multiple stakeholders to deliver IT services.
• Demonstrate ability to follow up on issues independently and ensure they are resolved promptly, escalating when necessary.
• Able to analyze complex issues and think critically from multiple perspectives and provide strategic recommendations based on requirements.
• Ability to work in a virtual team environment.
• Strong initiative and effective ownership of task management.
• Knowledge of fiber optic networks, cabling, and audio-visual infrastructure.
• Knowledgeable in health, safety, and risk management practices in an industrial workplace.

How can Vale grow your career?

The position will allow the right candidate to manage the Vale end user infrastructure in Thompson.

Vale Canada offers a series of benefits including:

• Competitive salary
• Attractive pension and benefits (company paid core coverage, flex health and dental coverage, flex accounts, disability plans and optional insurances)
• Leave for all of life\xe2\x80\x99s reasons (vacation, flex, sick, top up for maternity/parental)
• Flexible work arrangements
• Work culture dedicated to safety, diversity & inclusion, and career growth.
• Grow your career in a large and global company, and mining industry leader.
• Employee Family Assistance Program
• Online training and career development opportunities
• Opportunities to advise and oversee the design, budget and construction of new mines and expansions.

Why Thompson?

Thompson is known as the "Hub of the North.\xe2\x80\x9d The town was developed in the 1950s around our mine and is now a thriving community. Our home boasts a close-knit and involved community with a vibrant arts and music scene and is known for its hospitality and welcoming nature.

Thompsonites, as we call ourselves, are always ready to welcome new people to town and excited to share its gems with them. Above all, the main draw to Thompson is its unspoiled wilderness filled with waterfalls and wildlife, making it the perfect place for the adventurous soul.

From the Northern Lights to ice fishing, skating, skiing, hockey, sledding, hunting and every winter sport you can imagine, if you love the outdoors, Thompson is the perfect place for you and your family.

Include to Transform

At Vale, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome \xe2\x80\x93 they are critical to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.

Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.

In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation is available throughout our recruitment process for applicants with disabilities.

Grade: F5T
Apply by: Monday, 26th February, 2024

Vale