Job Description

Wyndham Hotels & Resorts is now seeking a Senior Analyst, Data Operations to join our team in Saint John, New Brunswick.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You\'ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you\'ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can\'t wait to welcome you!

The Role

The Senior Analyst, Data Operations will support IT Data Technology and business reporting teams. The primary responsibility will be to structure large data sets, understand and produce analysis that will be used to drive user insights, identification of performance improvement opportunities, ad hoc analysis, and reporting to support key initiatives within the organization.

What you\'ll do

• Collaborate with team members to collect and analyze data.
• Establish KPIs to measure the effectiveness of business decisions.
• Updating project documentation, determining which tasks to prioritize and ensuring the timely completion of deliverables.
• Manage and assist in prioritizing the data and maintenance backlog.
• Work with Incident Management and Support teams on all data-related issues.
• Communicate effectively with the business on incident and event updates.
• Follow the Incident Management process as designed by Wyndham.
• Identify and implement process improvement opportunities to support operational efficiencies.
• Using sound judgment to escalate issues to the affected parties and other key stakeholders
• Planning and estimating the specific requirements involved in a project or strategic initiative.
• Developing a communication process to collaborate with customers and update stakeholders on the progress of a project.
• Facilitating meetings with organizational leadership and organizing presentations.
• Create presentations and reports based on recommendations and findings across the company to model data in a scalable way and present it in an impactful and digestible way that leads to better business decisions.
• Updating project documentation, determining which tasks to prioritize and ensuring the timely completion of deliverables.
• Manage and assist in prioritizing the data and maintenance backlog.
• Application of Data Governance principles and framework across the products.
• Escalate risks and issues during all phases of the project.
• Establish a perspective on data needs, designs, work breakdowns, and roadmaps that meet shared goals and demonstrate incremental value.

You\'ll be successful if you have

• Experience working in a customer facing role.
• Flexible, open to changes and adapts quickly to new environments, tools and processes.
• Clear understanding of relational databases, data warehouses and reporting analytics/KPI.
• Analytical and problem-solving skills.
• Experience with statistical software (e.g., Stata, SPSS).
• Knowledge of data gathering, data warehousing, cleaning and transforming techniques.
• Reporting and data visualization skills using software like Tableau.
• Understanding of data warehousing and ETL techniques.
• Proficiency in Microsoft Excel.
• Ability to set and meet deadlines.
• Ability to work in high-pressure situations.
• Experience with statistical software.
• Technical writing skills.
• Excellent attention to detail.
• Strong written/verbal communication skills.
• Ability to QA and troubleshoot data.
• Strong knowledge of data management and query writing on MS SQL.
• Must have the ability to prioritize and handle multiple tasks in a high-pressure environment.
• Resourceful and excellent organizational skills.
• Process requests timely with minimal supervision required.
• Methodical approach. Organized, possessing strong analytical abilities.
• Strong time management skills, ability to work within deadlines.
• Strong work ethic and attention to detail.
• Experience working in the hospitality field, preferred.

Required Qualifications/Experience

• Data mining experience, information extraction or statistical modeling. Familiar with Data structures.
• Clear understanding of relational databases, data warehouses and reporting analytics/KPI.
• MS/BS in Information Technologies or related field and/or equivalent experience.
• 5 + years of IT experience (Data Analyst role preferred).
• Able to create complex queries in SQL.
• Reporting tools such as Tableau, Birst.
• Knowledge of using AWS cloud services like S3, Redshift, Atena, etc.
• Coding language such as Python, Java.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world\'s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company\'s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA
Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

\xe2\x88\x99 Being responsive, respectful and delivering great experiences to our guests, partners and communities.

\xe2\x88\x99 Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

\xe2\x88\x99 Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

\xe2\x88\x99 Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

\xe2\x88\x99 Competitive salary and benefits.

\xe2\x88\x99 Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

\xe2\x88\x99 A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.

Wyndham Hotels and Resorts