Job Description

Senior Analyst, Business Intelligence and AnalyticsJoin Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.Job Type: Full TimeLocation: ON Toronto - CN030JOB SUMMARYThe Business Intelligence and Data Analyst will be responsible for transforming data into insights that drive business decisions. This role involves data gathering, analysis, and visualization, as well as collaborating with cross-functional teams to identify and meet information needs. He/she will leverage his/her expertise in data analytics and business acumen to help optimize business reporting tools. This role involves advanced data handling skills, project management and cross-functional collaboration to improve customer acquisition, retention, and operational efficiency.KEY DUTIES & RESPONSIBILITIESData Analysis, Performance Reporting & Technical Expertise

• Research, develop, modify, and deploy data-collection processes.
• Develop policies and techniques for gathering and analyzing data.
• Utilize intermediate to advanced SQL skills to collect, extract, organize, manipulate, and analyze large datasets from multiple sources (e.g, Salesforce, in-house databases, industry databases) to provide actionable insights
• Develop, maintain and publish interactive dashboards and reports using BI tools like Tableau, Power BI, or Excel for business performance metrics (e.g., ROI, customer lifetime value).

Collaboration and Communication

• Act as a SME for business reporting requirements and liaise with the requisitioner or internal key stakeholder to understand their information needs and translate them into technical requirements for IT's timely completion and delivery.
• Work closely with IT to enhance data collection processes, integrate new data sources, simplify how the organization leverage data usage, reconcile conflicts or data quality issues and present them within the correct business context.

• Collaborate regularly with stakeholders across the enterprise to align analytics insights with corporate objectives.
• Interact with internal customers to evaluate reporting or visualization tool performance and identify areas of improvement.

Market Analysis, Data Support and Optimization

• Use data-driven insights to determine market trends/pattern and recommend improvements to retention initiatives to name a few.

KNOWLEDGE & SKILLS

• Outstanding communication and presentation skills to explain technical insights to non-technical stakeholders.
• Proactive and adaptable to a fast-paced environment.
• Team player and contributes to a collaborative and conducive work environment
• Intermediate to advanced SQL skills (e.g., writing complex queries, joins, data aggregation).
• Advanced Excel and MS Access skills
• Strong analytical and problem-solving skills.

WORK EXPERIENCE - MINIMUM REQUIRED5 years of related experienceEDUCATIONRequired: Bachelors Degree or equivalent in Statistics or OtherCERTIFICATIONS DESCRIPTIONCOMPETENCIESAccountabilityBusiness Acumen and Straight TalkAgilityCustomer First FocusInclusion and CollaborationLeading and DevelopingAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Livingston International