Job Description

MANAGER, BUSINESS INTELLIGENCE AND ANALYTICS
Reference #:2025-95



Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.

Discover Ontario, Canada, and an exciting career with Ornge.

Position Title

Manager, Business Intelligence and Analytics

Department/Section

Decision Support Team, Corporate Services

Employment Status

Permanent Full Time

Targeted Salary Range

$115,731.20-$137,430.80

Work Mode

Hybrid (2 Days Per Week)

Existing Vacancy

Yes

Location

5310 Explorer Drive, Mississauga

Hours of Work

Monday-Friday, 37.5 hours/week

Posting Open Date

Monday June 30th, 2025

Posting Close Date

Monday July 7th, 2025

The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual's skillset, level of experience applicable to the role and internal equity considerations.


Uplifting Your Career at Ornge


The Manager, Business Intelligence & Analytics develops and implements business intelligence strategies aligned with business goals, enforces data governance for accuracy and privacy, oversees analytics infrastructure, and leads a team of analysts to drive informed decision-making and operational efficiency.

The Manager Business Intelligence and Analytics is an SME, business partner and strong people leader who works to improve the quality of decisions, reduce uncertainty and supports strategic planning. The Manager comes equipped in deep knowledge and experience of handling large volumes of data, has applied sophisticated algorithms and is able to generate insights that guide effective choices.

If you are a big-picture thinker, experienced in the world of data, business intelligence and analytics with a passion to drive our mission forward in

overcom

ing

time and distance when it matters most

. We invite you to take that next step into a meaningful career, an opportunity to make a difference, deliver big results within a highly progressive and dynamic organization.

A

pply to #teamOrnge today.

Key Accountabilities:Validates business data using in-depth knowledge of data mapping, business glossary, metadata, and healthcare/aviation industry terminology and business process knowledge. Translates business requirements into benchmarks, matrices, dashboards, and KPIs to meet the organizational strategic plans and goals. Collaborates with partners and communicates analytical findings to teams in the enterprise. Reviews, validates, and creates report deliverables, utilizing business knowledge including policies, procedures, and processes for analyzing report results. Ensures accurate cross-system reporting and eliminates errors and duplication of efforts. Makes recommendations for data quality reviews to ensure system synchronization and determine the master data source to be used for all reporting purposes. Utilizes database concepts and integration experience to recommend data governance, quality, and cleansing programs. Coordinates and attends meetings with both internal and external representatives. Responds to information requests under director oversight and prepares documents for partner release pending director review. Provides evidence-based analysis for recommendations presented to external partners. Grows the design, development and delivery of solutions that elevate team effectiveness and capabilities, and the evolution of a high-performance culture. Drives process improvements by identifying of opportunities to automate using technology. Implements process and technology changes to improve and address challenges in our systems and reduce non-value-added work for their team. Focuses on data integrity and quality to provide greater insights and timely analysis, leading to better data-driven decision making. Measures and communicates success metrics to partners across the business. Communicates internal content to drive change management efforts. Plans and directs activities of Business Intelligence Analysts, coordinating workload and deadlines for the group. Coaches and develops a team of top talent creating a culture that fosters engagement, passion, and enthusiasm for the organization's vision, mission, and values.


Qualifications:

Bachelor's degree in Data Analytics, Computer Science or another related field. Master's degree in Data Analytics, Computer Science or another related field preferred. 7-9 years of experience in a healthcare organization is preferred, previous leadership/management experience is required. Experience working in a public sector organization would be considered an asset. Experience with data-mining SQL Server databases, MS certification(s) required. Proficient with Structured Query Language (SQL). Understanding of data mining Relational Database Management System (RDBMS). Proficient in analytical tools like PowerBI and dashboarding. Proficient in statistics and data analysis principles and processes. Possesses strong communication and interpersonal skills to work effectively with internal and external partners and staff. Exceptional leadership competencies required to work with our team of (4) Analysts.


Total Rewards:

Comprehensive Health, Dental and Vision Benefit Plan. 24/7 Employee and Family Assistance Program. Premium Defined Benefits Pension Plan Automatic Enrollment. Three Paid Personal Days (Pro-Rated for Year 1). Accrued vacation time starting at four weeks per year. PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more! Tuition reimbursement and opportunities for learning and development.
At Ornge, we are:Community connectors. Equity in healthcare. Strong in our convictions. Proud of the services we provide. Uplifting in our mission, values, and services.

You can expect us to be:

Competitive in pay, benefits, vacation time and more. Promoters of diversity. Champions of inclusivity and accessibility. Committed to your career advancement. A tight-knit, supportive culture.

A bit about you:

You are driven by our collective desire to make a difference. Excited by problem solving and excels at in-the-moment decision making. Teamwork has always been where you thrive. You are ready to put your skills into action in a fast-paced environment.
What's next:

If you are ready to uplift lives, apply directly online. All resumes are reviewed by our team and only those under consideration will be contacted. Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at HR@ornge.ca. Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Metis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities. Ornge communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible to check their email for updates and ensure they can receive messages from unfamiliar senders. We send time-sensitive information via email; it is important for applicants to check their email frequently. If we do not receive a response from applicants, we will assume that they are no longer interested in the position, resulting in the removal of their application from the competition.
Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada?

Join us

.

Ornge. Lives uplifted.