Job Description

Company DescriptionMake an impact at a global and dynamic investment organizationWhen you join CPP Investments, you are joining one of the world's most admired and respected institutional investors. With more than $600 billion in assets under management, CPP Investments is a professional investment management organization that globally invests the funds of the Canada Pension Plan (CPP) to help ensure it is financially sustainable for generations of working and retired Canadians.CPP Investments invests across regions and asset classes to build a globally diversified portfolio. It holds assets in public equity, private equity, real estate, infrastructure, and fixed income, and the CPP Fund is projected to reach $3 trillion in assets by 2050. The organization is headquartered in Toronto with offices in Hong Kong, London, Mumbai, New York City, San Francisco, Sxc3xa3o Paulo, and Sydney.CPP Investments successfully attracts, selects, and retains talented individuals from top-tier institutions worldwide. Join our team for access to:

• Stimulating work in a fast-paced and intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Diverse and inspiring colleagues and approachable leaders
• A hybrid-flexible work environment with an emphasis on in-person collaboration
• A culture rooted in principles of integrity, partnership, and high performance
• An organization with an important social purpose that positively impacts lives

If you have a passion for performance, value a collegial and collaborative culture, and approach work with the highest integrity, invest your career here.Reporting to the Director, Talent Solutions & Services, the Senior Advisor, Process & Service Optimization - Human Resources (known internally as Senior Advisor, Talent Solutions & Services) will be accountable for executing effective strategies aimed at capturing, measuring, and optimizing critical processes within Talent Solutions & Services to ensure delivery excellence. This role will partner with internal and external stakeholders to drive and deliver continuous improvement and to support the delivery of Talent programs. The ideal candidate possesses a robust background in process re-engineering, communication, knowledge of Talent processes, and a customer service mindset focused on improving experience.Key Responsibilities:

• Support process redesign workings to ensure alignment of work to the appropriate areas within our operating model
• Ensure alignment of process governance strategies to support measuring the operational efficiency and accuracy of work completed by the Talent Solutions & Services team
• Analyze case content, partner feedback, and supporting metrics to identify opportunities for improvement
• Assist with the development of tools and tactics for process redesign, integrating Lean methodologies that can be leveraged by internal partners
• Collaborate with Talent Digital Delivery to ensure case management system reporting, measurements and dashboards align to key performance indicators
• Support and document process design and redesign sessions to ensure optimal efficacy and value of change, integrating Lean and Project Management methodologies towards improved delivery and results for Talent Solutions & Services owned processes
• Facilitate collaborative best practice sessions with COE partners to share knowledge/tools/templates and establish a standardized optimization approach for Talent
• Partner with COEs, Talent Solutions & Services and Talent Digital Delivery to prioritize and execute critical changes related to identified opportunities that enhance the digitally enabled end-user experience
• Representing Talent Solutions & Services across the Talent department, with a mindset of continuous improvement
• Leverage user experience design thinking to formulate solutions e.g., supporting the facilitation of user experience sessions to test process/experience for upcoming changes
• Document business requirements, support testing, and develop end-user process guides and documentation

Partnerships & Communications:

• Regularly communicate with Talent on operational metrics and process opportunities
• Regularly meet with the TBP and COE leaders to advise on process efficiency and improvement opportunities identified
• Collaborate with Talent Digital Delivery team to articulate design requirements and demonstrate return on investment for any proposed technology updates, ensuring system changes are prioritized effectively
• Partner with the Talent Reporting & Analytics team to support the design of operational dashboards and metrics

QualificationsSkills and abilities:

• Minimum of 1 year process re-engineering and process mapping experience
• Business acumen, and expertise in operational excellence
• ServiceNow HRSD experience would be preferred
• Demonstrated proficiency and passion for lean methodology, tools and business process improvement, with strong grounding and experience with the application of Lean, Six Sigma, and continuous improvement principles
• Minimum 2 yrs Talent experience
• Project Management experience an asset

Preferred Qualifications:

• Ability to connect the dots on process design and understand / foresee impact of changes to key stakeholders / processes / systems
• Able to articulate process solutions by completing analysis and leveraging data to assist with prioritization decision-making
• Able to interpret data sets and identify patterns that inform business decisions, with a keen eye for detail and accuracy
• Excellent problem-solving skills
• Strong communications skills with the ability to articulate complex ideas to both technical and non-technical stakeholders
• Demonstrated ability to work collaboratively in a team environment with cross-functional partners
• Ability to manage multiple projects simultaneously with competing priorities
• Customer-value mindset focused on improving the experience of internal and external stakeholders
• Proficient with Microsoft Visio, Word, PowerPoint, and Excel

Additional InformationVisit our or Follow us on LinkedIn. #LI-PM1 #LI-OnsiteAt CPP Investments, we are committed to diversity and equitable access to employment opportunities based on ability.We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.Our Commitment to Inclusion and Diversity:In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.Disclaimer:CPP Investments does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. CPP Investments will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

CPP Investments