Job Description

About Northern

At Northern, we thrive at the intersection of

technology, marketing, and analytics

. Our team delivers exceptional client experiences using innovative solutions and advanced analytics. We value collaboration, strategic thinking, and operational excellence.



Since our founding in 2015, Northern has grown into a team of 200+ digital experts, receiving multiple recognitions in employee engagement from Great Place to Work Canada, including Best Workplaces(TM) for Inclusion, Women, Mental Health, Hybrid Work, and more.

What We're Looking For

We are currently seeking a highly motivated

Senior Account Manager

to join our Client Success team!



The Senior Account Manager will serve as the primary contact for a diverse portfolio of

commercial clients

across

retail, professional services, manufacturing, pharma, and finance

. In this role, you'll be responsible for fostering long-term

client relationships

, delivering

high-value marketing and digital solutions

, and identifying

opportunities for account growth.

You will also play a key role in onboarding new clients, leading strategic proposals and presentations, and supporting cross-functional collaboration with PMO, Delivery, and Sales teams at Northern.

Full-time remote is available nationally. Our Connected Workplace Program gives you the option to choose a remote, hybrid, or in-office workspace!*

Benefits of Becoming a Northerner

In exchange for your talent and expertise, Northern is committed to providing:



Benefits plan, including a Health Spending Account Wellness Program & LifeWorks EAP Fitness Reimbursement Program Vet Care Program RRSP Matching Profit-Sharing Performance Bonuses Endless Professional Growth Opportunities Delicious Meals & Company Social Events Free Onsite Parking Referral Bonus Program Flexible work environment - so you can work where & when you work best Allowance to help set up home office

Just to name a few!...

Duties & Responsibilities

Act as the

lead client partner

, managing

day-to-day communication

while providing

strategic marketing

and

technical guidance

. Strengthen

client relationships

by proactively identifying

growth opportunities

and developing

innovative strategies

in partnership with

agency teams

. Lead

client onboarding

, ensuring

budget approvals

and seamless

integration into agency workflows

. Prepare and deliver

tailored proposals

,

SOWs

, and

pitch presentations

that align

client needs

with

agency capabilities

. Conduct regular

account reviews (QBRs)

to evaluate

performance

, uncover

new opportunities

, and maintain high levels of

client satisfaction

. Drive

organic growth

by

upselling agency services

, expanding

client engagements

, and collaborating with

sales

to meet

revenue targets

. Provide

subject matter expertise

on

large-scale

or

complex projects

, advocating for

best-fit solutions

and guiding clients through

technical decisions

. Support

RFP processes

by shaping

solutions

, contributing to

short-list presentations

, and leading

persuasive pitches

. Partner with

business development

on

pre-sales initiatives

, contributing to

client education

,

workflow scoping

, and

solution positioning

. Foster a

collaborative

,

positive team environment

by

mentoring colleagues

, sharing

insights

, and supporting

agency-wide success

.

What You'll Bring

6+ years

of

account management

or

client services

experience in an

integrated marketing, digital, or creative agency

.

Post-secondary education

in

marketing, communications, advertising, public relations, or business

. Strong background managing

professional client relationships

across

commercial sectors

such as

retail, professional services, manufacturing, pharma, or finance

.

Proficiency in GSuite

; experience with

project management tools

is an asset. Proven ability to manage

complex projects

,

budgets

, and

client expectations

while maintaining a high level of

professionalism

. Familiarity with

digital platforms

such as

Adobe Experience Manager, Salesforce, Shopify, BigCommerce, or WordPress

. Experience delivering and supporting

digital marketing & analytic solutions

that drive measurable

business results

. Demonstrated experience supporting or

leading pitch presentations

&

RFP responses

, including shaping solutions, Excellent

relationship management skills

with the ability to

listen, empathize, and communicate clearly

. Ability to

travel within North America

;

valid passport required

.

Why Join Northern Commerce?

Be part of a high-performing, collaborative team. Work on exciting analytics projects with leading brands. Opportunity to drive operational excellence and team strategy. Hybrid work environment with flexibility to balance remote and in-office collaboration.

Equity and Diversity

Northern welcomes applications from all qualified individuals and is dedicated to fostering a culture of inclusivity, employment equity, and diversity in the workplace. We encourage candidates from all backgrounds to apply, including but not limited to members of visible minorities, Indigenous peoples, individuals with diverse abilities, and those of all gender identities and expressions.



We are also committed to ensuring an inclusive and accessible recruitment process. Accommodations are available at every stage of the hiring process. If you require support or adjustments to participate fully, please let us know when you apply, and we will work with you to meet your needs.

Diversity and Inclusion

Northern invites applications from all qualified individuals. As a Rainbow Registered organization with the CGLCC, we are committed to employment equity and diversity in the workplace. We welcome applications from all individuals, including but not limited to members of visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process.