Job Description

Senior Account Manager - Canada (Ontario) (Onsite)

The Company:

Hi-Tech Fasteners, Inc. (HTF) has been a leading master-stocking distributor of fasteners, electronic hardware and components for over 30 years. By building strategic and dependable customer and manufacturer relationships, HTF has steadily grown from a local distributor to one with an international presence and reach. Through our distribution facilities in both the United States and Canada, we strive to meet our goal of exceptional service and "delivering the parts our customers need, when they need them."

The Opportunity:

HTF is seeking a self-motivated and detail-oriented experienced Senior Account Manager to maintain, grow and develop new and existing customer accounts. The duties of this position include order and quote processing for assigned customers and acting as their primary point of contact. The ideal candidate will strive to achieve daily and monthly sales goals and utilize product knowledge to effectively communicate with customers. The ability to perform well in a high volume and dynamic sales environment, in a "customer first" environment is key to success in this role. This position reports to the General Manager of HTF Canada based in Mississauga, Ontario.

Duties and Responsibilities:

Develop and maintain a strong understanding of HTF's product lines, pricing and delivery schedules.

Generate timely and accurate quotes on industrial hardware/fasteners (i.e. source, pricing, and lead time) with appropriate follow-up with customers.

Process customer purchase orders in a timely and accurate manner.

Work directly with assigned customers, providing timely, appropriate and accurate responses to requests and inquiries.

Operate as the lead point of contact for all matters, specific to your accounts (pricing, delivery, quality issues).

Identify and recommend innovative solutions based on the customer's needs.

Act as the primary contact for assigned key accounts, delivering exceptional customer service and responsiveness.

Perform other duties that may be assigned.

Skills and Key Competencies:

Excellent interpersonal, problem resolution and team building skills.

Proven ability to multi-task in a fast-paced environment and manage competing priorities.

Possess an outgoing, friendly and positive demeanor.

Professionalism with a focus on customer service, organization, and being an overall team player.

- Able to deliver effective results, meet tight deadlines and targets.

Eager to grow within the Company.

Education and Qualifications:

Minimum of 3 to 5 years of sales or account management experience required.

Minimum of 2+ years in the distribution/ fastener/electronic hardware industry is preferred.

Excellent communication skills; fluency in English, both written and verbal, is required. Bilingual in English/French is considered a significant asset.

Ability to handle a high volume of inbound requests from prospective and existing customers.

Exceptional time management skills.

Required: High School Diploma or GED.

Post secondary degree preferred.

Experience working with Epicor Prophet 21 or similar distribution ERP system preferred.

This position is on-site, reporting to a single location.

Benefit Summary:

Hi-Tech offers competitive wages and includes the following benefits:

Medical, Dental, Vision Insurance & Prescription Coverage for Eligible Employees and Dependents Paid Time Off Participation in RRSP Plan with Employer Match after one year of full-time employment Company paid long-term disability insurance Participation in short-term disability insurance Company paid life insurance
Hi-Tech Fasteners of Canada, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $70,000.00-$85,000.00 per year

Benefits:

Dental care Extended health care Life insurance Paid time off RRSP match
Application question(s):

Do you speak English with fluency?
Experience:

Sales or Account Management: 3 years (required)
Work Location: In person