Job Description

Req ID: 203001

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Security Technical Analyst (REMOTE role anywhere in Canada) to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

Security Technical Support:

NTT Data Services is a top 5 global technology services organization that has over 50,000 employees in North America. We are seeking someone who enjoys solving technical security issues within an organization and creating viable solutions. Evaluate security issues we face internally as an organization and NOT end-user support. In this role, you will be responsible for reviewing issues sent via a ticket, developing solutions and ensuring we stay in compliance. Due to this, you must have a broad understanding of IT infrastructure, software applications, operations, firewalls and networking to create viable solutions. We use Remedy today for our ticketing system. A ticket will flow to this individual and he or she will review the risks, determine where the issue is coming from, look at options and present viable solutions while keeping everything in compliance. This person is part of our Information Security team.

Knowledge needed for this role:

• Detailed understanding & knowledge (DUK) of Traditional & Cloud based IT Services Delivery Infrastructure.
• Understanding of computer ports & how they impact the security of IT Infrastructure (ITI)
• Understanding of computer services & how they impact security of IT Infrastructure
• Point 2 & 3 above need to be understood clearly from the standpoint of - End-Point Devices (Laptops/Desktops), Servers (Traditional Physical Servers & Virtual Servers) & Network & Security Equipment such as Firewalls, Routers, Switches (Layer 2/3), Network Cabling, IPS/IDS, Identity Management, Web-Filtering, etc.), Storage/FTP/SFTP/etc.
• Understanding of computer security concepts as pertains to General Application Suites, Raw Code, Web-Development Environment (Web/IIS Servers, Active Server Pages, SQL Queries, etc.)
• Risk Based thinking on how an IT infrastructure is impacted on security front w.r.t. the granularities involved in points listed above
• Discipline & Diligence to keep a demanding ticketing queue moving & healthy
• High cognitive decision-making skills
• High written/oral communication skills
• Having your CCNA or CCNP is a plus

Basic Required Qualifications:

• Ability to work flexible hours. Typical day is 11:00 am EST - 9:00 pm EST
• 4+ years' experience providing support on security ticket issues

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.