Job Description

Overview
Paladin Security: Making the World a Safer and Friendlier Place because we !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Job Skills / Requirements
Position: Security Team Lead
Site: CF - Shops at Don Mills
City: North York, ON
Status: Full-Time
Hours: Continental Days - 0600-1800
Pay Rate: $21.03/hr
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours
Internal Posting Date: Sept 17, 2025
Internal Closing Date: Sept 24, 2025
External Closing Date: Oct 1, 2025
Site Description: Shops at Don Mills is located at Don Mills and Lawrence Avenue East in Toronto, Ontario. With 72 stores, this is a lifestyle shopping centre. Anchored around fashion, dining and entertainment, Shops at Don Mills makes shopping a delight. Working on assigned shifts, you will provide proactive and reactive security patrols and response to incidents. You will be required to write reports and investigate routine incidents, as well as respond to emergencies in a quick and efficient manner.
Duties & Responsibilities:

• Assist the Site Supervisor with day-to-day reporting and daily operations
• Assist in leading a team of 2-6 guards.
• Must have strong leadership skills
• Must demonstrate strong interpersonal skills
• Must demonstrate effective verbal and written communication skills
• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
• Able to use tact and diplomacy in dealings across a range of settings and situations
• Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
• Ability to maintain and enforce access control procedures
• Solid understanding of emergency and standard operating procedures
• Deal with trespassers and unauthorized persons found on the property, fairly and safely, by enforcing the Trespass to Property Act
• Assist with Fire & Life Safety inspections
• Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program
• Conduct periodic patrols of property either by foot or by vehicle.
• Investigate incidents and occurrences
• Draft detailed incident and occurrence reports
• Maintain the peace, safety, and security of all patrons, and clients on the property
• Monitor CCTV surveillance systems & De-escalate emergency / crisis situations
• Assist emergency and law enforcement personnel
• Access control, line management, customer service
• Assist with daily operations as needed/required or directed.
• Must be comfortable working both indoors and outdoors as needed in changing environments.
• Must be able to conduct extensive patrols both on foot and by vehicle. (Standing, and walking, for an extended period is required)

Qualifications:

• Must be willing and able to stand, walk, patrol by foot and vehicle for extended periods (8-12 hours)
• Must demonstrated a high degree of professionalism
• Must have 1 year of leadership/ supervisory experience or equivalent*
• Must have at least 2 years of mall security or relevant experience
• Must be willing and able to provide a recent and valid vulnerable sector check, criminal background check, and driver's abstract as required.
• Must have strong verbal and written communication skills
• Must have a strong command and fluency in the English language both written and verbal
• Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
• Must be able to handle stress and pressure and make a sound decision under duress
• Must be conformable working in a busy highly populated area
• Must have a clean driver abstract
• Must demonstrate high attention to detail / observational awareness
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team

Position Prerequisites:

• A Valid Ontario Security Guard License
• Standard First Aid & CPR Lvl C
• Must possess a valid G Class driver's license
• Proof of 2 doses for Covid - 19

Additional Information / Benefits
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays
This job reports to the Franco Lopez
This is a Full-Time position 1st Shift, Continental Days - 0600-1800.
Relocation is not provided
Number of Openings for this position: 1

Skills Required