Job Description

Full :

The Operations Coordinator, under guidance from the Operations Management team, is responsible for managing all current & future field operations for LTS Protective Services. This includes all Commercial Properties, Residential apartment buildings & Condominiums, Retail client sites, special events & future existing work in the company.

The Operations Coordinator is also responsible for overseeing and carrying out all relevant workplace, health & safety, client complaint, critical incident investigations for LTS Protective Services that occur in the company.

The Operations Coordinator is also responsible for working with all Shared Resource departments including Resource Planning, Operations Centre, Training & Talent Acquisition to ensure that the portfolio is adequately scheduled, trained, and achieving optimal service delivery in an efficient & profitable manner.

The Operations Coordinator is also required to serve as a Management representative for the JHSC at all meetings and assist in the completion of any applicable Form 7s in the field.

Key Responsibilities/Duties (include but not limited):

• Oversees LTS Protective Services security operations at client sites and manages them accordingly.
• Knowledgeable of the contents of the Employee Handbook and the guidelines contained therein.
• Knowledgeable of the contents of all types of site instructions (post orders, duty briefings, statements of work) for ALL posts.
• Knowledge of the Criminal Code of Canada and any applicable provincial and federal laws.
• Knowledge of the Private Investigators and Security Guards Act, including all applicable regulations and guidelines pertaining to working as a Security Guard in the Province of Ontario.
• Work with all shared operations departments (Training, Mobile Patrol, Operation Centre, Resource Planning, etc.) to provide direction and guidance when required or asked to do so.
• Perform regular site audits, both covert and overt, using acceptable methods & conclusively report findings to Senior Management.
• Establish a working relationship with all clients and client representatives.
• Manage the security team in a manner that ensures work is executed in a safe, efficient, and profitable manner; exemplify a capable workforce leader, able to provide expertise, best practices, and lead by example.
• Conducts workplace investigations as required relating to breaches or company or client protocol.
• Enforces all rules, policies, and procedures in a fair and impartial manner.
• Communicates instructions from Head Office to all staff on site as applicable.
• Works collaboratively with the Training department to establish a relevant training plan and suggests the creation of specific training modules.
• Continually monitors the effectiveness of initiatives and ongoing training through observation, audits and client follow up.
• Conduct uniformed on-site duties or training as required.
• May be required to assist in other positions within the company.
• Makes recommendations for improvement that will increase the effectiveness or benefit the service delivery to our clients.
• Additional duties as assigned by Senior Management.
• Dispatch Security Guards to incidents, requests for assistance, emergencies, etc. Log details of radio transmission, telephone calls and verbal instructions
• Answer phones and Emails
• Direct backup support as necessary
• Inform management of major incidents
• Maintain the Camera Surveillance System
• Conduct security equipment audits
• Maintain key control, lost and found and emergency contact lists
• Perform other duties as assigned
• Monitoring CCTV system for unwanted activity, and filling out reports for any suspicious activity in a timely fashion.

Position Requirements:

• Must be bondable.
• Excellent verbal and written communications skills in English.
• Excellent customer service demeanor and the ability to prioritize responsibilities.
• Investigation experience is a positional requirement.
• Previous customer service orientated experience an asset.
• Current holder of Ontario Security Guard License is required. Holding an Ontario Private Investigators license would be considered an asset.
• Must have previous training experience, preferably within the security industry. Formal Training certifications are considered an asset.
• Must have a valid unrestricted "G" Driver\xe2\x80\x99s License with +2 years of driving experience.
• Minimum of 1 year employment with LTS Protective Services or its affiliates and/or one of the following requirements.
• Previous Security Supervisory experience.
• Previous Security Training Experience.
• Sufficient prior industry-related experience (i.e., Police, Military, Security).
• Formal law enforcement training or Diploma.

Qualifications:

• Ontario Security Guard: 1 year (Required)
• Dispatching/Operations/Scheduling: 1 year (Required)
• Ontario Security Guard Licence (Required)
• Flexible Scheduling (Preferred)
• Do you own a working vehicle (Preferred)
• Are you looking for Full Time (Preferred)

License/Certification:

• Ontario Security Guard Licence (required)
• Do you own a working vehicle (preferred)
• Are you looking for Full Time (preferred)

About LTS Protective Services :

Live To Secure (LTS) Protective Services is a young and dynamic company with an established track record, practical expertise in the security industry sector, and extensive knowledge in the field of protecting people and property alike. LTS is based in Canada and serves North American markets, as well as select international clients. Our traditional business model is based on offering tailored security solutions to our clients in order to meet their specific needs and fulfill a much sought after market niche. We are focused on all security aspects of business matters and all their related sub-services. Our team of professionals has more than 60 years of combined experience in the security field. Our organization consists of uniformed security, executive protection personnel, parking enforcement staff, as well as team members specialized in security technology and mobile services. Our company is committed to keeping pace with the continually changing technologies, needs, and challenges of the 21st century. To that end, we commit ourselves to ongoing professional training and continuous development. At the core of our operation, our mandate to prioritize our clients above all else, drives us to respond quickly and comprehensively to any concerns or issues presented to us.

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