Job Description

Overview

We are seeking for a Security Officer, this position will be responsible for maintaining a safe and secure environment for our guests, employees, and property during evening and night hours. This role requires a proactive approach to security, excellent communication skills, and the ability to respond effectively to emergencies. This role also requires to cover Night Audit at Front Desk for 2-3 times a week.

Key Responsibilities:

Monitor the hotel premises, including guest floors, parking areas, entrances, lobby and parking areas, to ensure safety and security. Perform regular patrols of the property to deter and detect signs of intrusion or vandalism. Be proactive, enforce hotel policies and regulations while providing excellent customer service to all guests. Respond to security alarms, disturbances, and emergency situations, coordinating with local law enforcement and emergency services when necessary. Assist guests with inquiries and provide directions or support as needed. Maintain detailed records of daily activities, incidents, and irregularities, including any pertinent information for management review. Conduct preliminary investigations of incidents, accidents, or suspicious activities and prepare reports as required. Manage access control to ensure only authorized individuals are permitted on the premises. Provide first aid and assist in emergency evacuations when necessary. Collaborate with hotel management and staff to maintain a safe and welcoming environment for all guests. Welcoming guests to our hotel and provide the best check in experience possible; Promoting and selling guests rooms over the phone when making reservations or through personal contact; Balancing daily transactions; Working closely with housekeeping and the sales department in providing an outstanding service to our guests; Monitoring room reservations and inventory online and at the hotel level; Completing night audit - balancing all transactions for the day; Handling phone enquiries; Other duties as assigned by management.

Qualifications and Requirements:

Outgoing and welcoming personality; Must have a valid security license; Able to communicate with a wide variety of people; Committed to providing excellent service; Able to maintain a positive attitude and motivate other team members; Energetic, proactive, flexible, reliable, respectful, hands-on individual with initiative and integrity; Strong English communication skills; Strong observational skills and attention to detail. Excellent verbal and written communication skills. Ability to remain calm and composed in emergency situations. Ability to work under pressure in a fast-paced work environment; High school diploma or equivalent; relevant certifications in security or law enforcement preferred. Previous security experience, particularly in a hotel or hospitality setting, is a plus. Must be available to work evenings, nights, weekends, and holidays as needed. Personnel must have completed or be working towards Alberta Basic Security Training. First Aid/CPR certification is a plus. W.H.M.I.S. certification is an asset. Legal ability to work in Canada. We are unable to offer LMIA.

WORKING CONDITIONS:

Work location is on-site.

Physical Demands -

This is a physically demanding role. The incumbent will spend long hours on their feet, lifting, bending, pushing, kneeling, stretching, and walking. Must be able to lift 25 lbs.

Environmental Conditions -

The incumbent will be working exposed to the public.

Mental Demands -

The incumbent will deal with a fast-paced, high detailed, stressful environment with immediate and last-minute requests for services and assistance.

Join us in creating a safe environment where everyone feels secure!

SUBSIDIZED STAFF HOUSING IS AVAILABLE

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

Dental care Disability insurance Extended health care Flexible schedule Life insurance Vision care
Education:

Secondary School (preferred)
Licence/Certification:

Security Guard Licence (required)
Work Location: In person