Job Description

OverviewPaladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!Job Skills / RequirementsPosition: Full-Time Console Operator (Temporary)
Site: World Exchange Plaza (45 O'Connor)
OT Method : Averaging Agreement (AA) after 88 hoursHours: Continental Rotation 0730-1930/1930-0730Pay Rate: $19.05/hourInternal posting date: March 25, 2025
Internal closing date: April 2, 2025
External closing date: May 1, 2025This position is temporary from march 25 2025 to August 30 2025. Upon completion of this temporary assignment you can either resign to a Casual position or apply for any available full-time postings.(Please see example below:)

• Week 1 - 0730-1930 - 4 Days
• Week 2 - 0730-1930 - 3 Days
• Week 3 - 1930-0730 - 4 Days
• Week 4 - 1930-0730 - 3 Days
• Note: The schedule remains the same month-to-month

Our Operators utilize phone, two-way radio, and email communications to liaise with internal and external stakeholders regarding alarm and occurrence response, Mobile safety, scheduling, coordinating requests, emergency situations on a shift-to-shift basis for the Mobile Division in the Lower Mainland. Applicants must be willing to work weekend shifts, including 12-hour overnight shifts.Responsibilities:

• Dispatching alarm and occurrence responses
• Coordinating scheduling changes, book-offs, etc.
• Documenting all information into comprehensive reports
• Escalating situations to stakeholders as required
• Ensures necessary procedures are followed in the event of emergencies such as bomb threats, fires, and break and enters etc.
• Liaise with local emergency services and client personnel
• Provides briefings to management, supervisors and staff as required
• Other duties as assigned

Minimum Requirements:

• Experience in Control room with CCTV & Access Card System
• Must be in possession of a Valid Security License for the province of Ontario
• Must have a Valid (WSIB Approved) First Aid Certificate Level C
• Ability to provide minimum proof of 2 COVID-19 Vaccinations upon hiring
• Available to work Continental Rotation 0730-1930/1930-0730
• Functional ability with the Windows operating system and Windows Office software such as Excel and Word
• Familiarity with Tracktik is considered an asset
• Superior customer service and professionalism
• Above average English communication skills, both verbal and written
• Ability to function independently and multi-task effectively in a dynamic environment
• High School Diploma or equivalent
• Previous Operations Centre or Mobile Driver experience would be considered an asset
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)

• Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training with a 6 month commitment to the position/availability

Certification Requirements (Any)Standard First Aid, CPR Level C
Valid Ontario Security LicenseAdditional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term DisabilityThis job reports to the Site ManagerThis is a Temporary / Seasonal position 1st Shift, 2nd Shift, 3rd Shift, Weekends, Summers.Number of Openings for this position: 1

Paladin Security