Mejuri is the category-defining fine jewelry brand designing high-quality pieces created to be worn every day. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way women purchase jewelry-for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened eight retail stores across the globe, all while introducing new products weekly.
As part of Noura's original vision to empower women to invest in themselves, the brand launched the Mejuri Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
Who you'll be working with:
Hi, I'm Stephanie Grasso, and I'm currently the Senior Manager Fulfillment Operations at Mejuri. I am responsible for overseeing all operations at our Toronto Fulfillment Center including shipping, receiving and engraving all of our beautiful Mejuri pieces. I recently joined Mejuri in 2021 and was enticed by the amazing culture and employee dedication that was clear to me right from the start.
The role:
The Outbound Supervisor will be responsible for leading operations as it pertains to picking, replenishment, engraving, packaging and shipping in the Fulfillment Center. Working closely with Inventory, Purchasing & Planning, Customer Happiness, Marketing and PR, Logistics, and Inbound teams, the Outbound Supervisor will ensure that all Customer Orders, Marketing Orders and Internal Shipments are picked and/or engraved, packaged and shipped as per assigned planned ship dates.
The Outbound Supervisor will partner with Inventory to ensure that all Inventory issues are investigated, and escalate any issues to Customer Happiness as required. They work as a coach and mentor to their team and ensure training is adequate for team success. To succeed in this position, the Outbound Supervisor must be capable of planning workload, motivating their team, and reviewing and tracking overall performance.
What you'll do:
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