Job Description

Position Title: Operations Supervisor
Openings: One (1)
Status: Regular Full Time
Department: Environment and Infrastructure
Hours: 40 hours per week
Wage Rate: $79,390 to $99,237 – 2022 Rates
Closing Date: August 28, 2022
Position Summary
Reporting to the Manager of Operations, the Operations Supervisor is responsible for the daily frontline supervision and activities of the Operations Division within the Environment and Infrastructure Department. The Operations group is responsible for maintenance of municipal roads, storm sewers, sidewalks and curbs, street lighting, and park and trails. The Operations Supervisor will be required to maintain knowledge of relevant Provincial and Federal legislation to ensure programs and activities are completed in compliance with applicable legislation as well as Town policies and procedures. Will also assist in the development of short and long-term business plans, complete policy research, development, and implementation; and draft reports and recommendations on operational matters and provide exceptional customer service to a wide variety of internal and external stakeholders.
Duties & Responsibilities

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  Directs and provides leadership and supervision of the Operations staff in maintaining municipal infrastructure year-round including roads, sidewalks, storm sewers, parking lots, street lighting, traffic signals, parks, and trails.
• Participates in hiring committees, staff training, development, performance management/review, coaching/mentoring, health and safety, and disciplinary items.
• Promotes a positive work environment that is inclusive, respectful, motivating, and supportive. Is a proactive and engaged member of the Operations team responsible for coordinating the daily year-round activities of team members toward a unified objective and in accordance with the Occupational Health and Safety Act and other relevant legislation, while ensuring that resources (tools, staff, equipment, materials) are utilized in an efficient and effective manner.
• Considers and applies proactive operational changes, improvements, and/or recommendations with focus on change management, problem solving, and continuous improvement initiatives as well as policy and procedural amendments to ensure infrastructure is in good order and appropriate service levels are delivered.
• Investigates, addresses, and responds to complex customer service issues and inquiries in a professional, courteous, and respectful manner with a solutions-oriented approach.
• Assists in the development of operating and capital budgets, standard operations procedures (SOPs), RFP/RFQ’s through the tendering process, and short and long-term business plans.
• Drafts and maintains records regarding work orders, staff performance and attendance, seasonal documentation, work plans, and incident reports among others in an organized manner and notifies Manager and/or Director of any issues as required.
• Addresses performance and safety concerns, responds to emergencies, and performs other duties as assigned in accordance with departmental and Town objectives.

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  A post-secondary education in either Public or Business Administration, Applied Sciences, Engineering, Landscape/Horticulture/Urban Forestry, Environmental or Park Management or related discipline from an accredited University. Candidates with an equivalent combination of education and work experience will be considered.
• Five (5) years of combined experience in the administration, development, and implementation of operational teams and maintenance programs related to roads, public works, and/or parks, including a minimum of two (2) years’ experience in a supervisory capacity.
• Certified Engineering Technologist (C.E.T.), Certified Technician (C. Tech), Canadian Parks and Recreation Association Certification (CPRA), membership in Ontario Parks Association (OPA), or Certified Road Supervisor designation (CRS) considered an asset.
• Demonstrated experience in the maintenance of parks, trails, roads, right-of-way, urban forestry, and winter control.
• Working knowledge of applicable legislation including Provincial Minimum Maintenance Standards, the Highway Traffic Act, Municipal Act, Accessibility for Ontarians with Disabilities Act, Health and Safety Act, Commercial Vehicle Operators Regulations, Technical Standards and Safety Authority, Federal Fisheries Act, Ontario Water Resources Act, Environmental Protection Act, Municipal Drainage Act and some familiarity with Environmental Compliance Approvals and processes as it relates to storm water treatment and discharge.
• Strong leadership, analytical, organizational, interpersonal, multitasking, and change management skills with ability to deliver complex, multifaceted projects/studies.
• Excellent customer service skills required to liaise with the public, members of council, and employees to foster and maintain good working relationships and best practices.
• Moderate computer skills with Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Class “G” Driver’s License in good standing is required.
• Shall disclose proof of enhanced COVID-19 vaccination certificate with QR Code or proof of medical exemption.

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  Business Acumen – The ability to build business relationships, resolve conflicts, negotiate, mediate, facilitate, and deliver information to a wide variety of audiences. Effectively research and analyze, and effectively respond and adapt to emerging opportunities, trends, and risks.
• Political Acumen - Ability to build trust and credibility in a politically sensitive role with competing demands and priorities.
• Communications Skills - Possesses strong communication skills, both verbal and written, and expresses thoughts in an organized, concise manner. Actively listens to the issues of others in a manner that elicits cooperation and support. Develops and delivers effective presentations. Has the ability to present information and ideas to diverse groups of individuals.
• Leadership – The ability to coach, mentor, and lead others, you strive to create a culture of empowerment and accountability and a team that feels well supported and valued.
• Collaborative – Has an honest, open, and consistent approach to working with others toward organizational strategic objectives and possesses strong relationship and interpersonal skills, including the ability to build relationships and develop and maintain partnerships.
• Knowledge – Continuously seeks to stay current and be at the leading edge in his/her field and is committed to continuous learning; one that is self‐motivated and self‐ directed, being able to work independently with sense of urgency to task completion.
• Innovative – Is creative, innovative and takes advantage of opportunities, while recognizing the necessity of working with limited resources and in alignment with the strategic directions of the Town.
• Energetic & Adaptable – Has the ability to adapt to new and changing situations; able to alter course/direction when necessary; enjoys and embraces new challenges; flexible; able to deal with stress effectively.
• Technical - Strong computer skills particularly with Microsoft Office, municipal and government databases and GIS.

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  40 working hours weekly between Monday to Friday with a 30-minute unpaid lunch. Hours and working days may vary seasonally which can include working some evening, daytime, or overnight hours on a rotational basis.
• After hours may be required to attend emergency calls or situations.
• Standard office working environment and conditions with physical demand requiring long periods of standing, sitting, and walking.
• Occasional travel required within the municipality to various sites and facilities.