Job Description

Mejuri is the category-defining fine jewelry brand designing high-quality pieces created to be worn every day. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way women purchase jewelry-for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened eight retail stores across the globe, all while introducing new products weekly.

As part of Noura's original vision to empower women to invest in themselves, the brand launched the Mejuri Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

Who you'll be working with:

Hi, I'm Stephanie Grasso, and I'm currently the Senior Manager Fulfillment Operations at Mejuri. I am responsible for overseeing all operations at our Toronto Fulfillment Center including shipping, receiving and engraving all of our beautiful Mejuri pieces. I recently joined Mejuri in 2021 and was enticed by the amazing culture and employee dedication that was clear to me right from the start.

The role:

The Operations Team Lead - Outbound works to ensure that the Packing and Shipping Team are processing orders correctly and on time.

What you'll do:

• Monitor the daily workflow of Picking, Engraving Packing and Shipping teams to ensure work is prioritized and distributed equally and daily SLA's are met
• Assist team with packing and shipping orders when required
• Coordinating with the Picking Team Lead, Inventory and Logistics to ensure that Internal Shipments and non-customer bound shipments are packed and shipped according to SLAs
• Correct address issues for orders and escalate to Customer Experience if needed
• Report and Return extra inventory from Packing/Shipping teams (due to: Missing Item, Picking Error, Defect, Extra Product/Cancelled Order) back to the picking area for correction or shelving
• Ensure unpacked orders/batches are returned back to the picking area at the end of the shift
• Ensure the team meets daily processing timelines and KPIs. Assist with productivity tracking as required
• Provide training and coaching to Packing and Shipping Associates and Material Handlers when necessary
• Assist with implementation and enforcement of process changes, documentation updates, etc.
• Escalate performance and attendance issues of the Packing and Shipping teams to the Outbound Operations Supervisor
• Investigate and report any potential/known delays to the Outbound Operations Coordinator on a daily basis
• Communicate and work cross-functionally with internal departments
• Delegate tasks and set project deadlines
• Observes and support all safety guidelines and requirements

What you'll bring to the team:

• Proven leadership skills in an Operations or Fulfilment setting
• Strong attention to detail to prevent issues
• Ability to prioritize multiple high-importance tasks
• Ability to work independently to achieve daily goals
• Problem solving and investigative skills to dive deep into issues
• Effective coaching abilities to improve team performance
• A passion for operations and process improvement
• Strong work ethic and a "can-do!" attitude
• Flexibility to handle stressful peak season and changing needs of a growing business
• Excellent interpersonal skills to work with staff of varying backgrounds

Thing we consider an asset:

• Knowledge of jewelry and/or jewelry materials (gold, vermeil, diamonds, etc)
• Familiarity with GSuite, Slack, and/or

Benefits at Mejuri:

• A minimum of two weeks vacation (for full time employees), plus personal days and three religious observance days.

• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees.

• Semi-annual performance and compensation reviews.

• Internal coaching department and learning and development to support career growth and plans for everyone.

• A generous product discount!

Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

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