Job Description

Role Overview:

Step into the spirit of the season and join our team as a

Team Lead

at our

Holiday Pop-Up Shop!

If you love the energy of the festive season, enjoy leading a team, and have a passion for creating joyful customer experiences, this is the perfect opportunity for you. In this

temporary, full-time role,

you'll support the Store Management team in delivering retail excellence, driving sales, and keeping the store merry and bright.

Key Job Accountabilities:

Handle customer questions and concerns efficiently and effectively, sharing feedback with the Store Management team as needed Problem solve effectively and proactively using available resources and guidance from the Store Management team Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed Communicate effectively and act as a flexible and responsible role model to your team Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life Meet sales and performance targets Support training and onboarding of new Customer Consultants

Skills/Competencies:

Experience in a customer-facing role and a genuine passion for the retail beauty industry Ability to communicate and listen effectively Strong interpersonal skills to build rapport with customers and provide appropriate solutions to customer needs A positive mindset with the willingness to continuously develop yourself and your teammates Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

Must be able to stand and walk for extended periods (up to 8 hours per shift) Ability to lift and move products up to 25 lbs * Frequent reaching, bending, crouching as required