Job Description

Full Time Team Lead - London Public Library

Site Description:


The Afternoon Team Lead in coordination with the Site Supervisor is directly responsible for Paladin Security operations at London Public Library. With the support of the Site Supervisor this position ensures high quality security services are provided to the client. These services include access control, customer service, emergency incident management and training.



Position: Full-Time Team Lead


Site: London Public Library - Central Branch


Site Address: 215 Dundas Street, London, ON N6A 6H9


Pay Rate: $19.00/HR


Overtime Method: Averaging Agreement - calculating after 88 hours bi-weekly


Hours: Monday - Thursday 13:30 - 21:30 & Friday 11:00 - 18:30hrs


Posting Date: August 19, 2025


Internal Closing Date: August 26, 2025


External Closing Date: September 16, 2025



Position Overview

Control, oversee and direct the activities of Site Guards during the afternoon shift Motivate and manage the performance of security staff to ensure that the performance of all Guards is of the highest quality and complies with requirements Liaise with the London Public Library management and Community Agencies with regard to any security issues and implement instructions and temporary post orders as necessary Assist in developing policies for continuous improvement to services to enhance services Orientate and Train: Provide appropriate orientation and training Assign Work: Assign special assignment duties to guards ensuring they are qualified and trained for the task Scheduling: Create and manage the work schedule for the department Corrective Actions: Address performance problems through the Paladin performance management procedures Incident Reports: Review and sign-off on all incident reports created each shift by Security Emergency Response: Emergency Team Representative to actively monitor site conditions and assist with plant evacuation process


Preferred skills/qualifications

Valid Ontario Security Guard Licence (required) Valid First Aid & CPR certificate Management of Aggressive Behaviour Use of Force Exceptional Customer Service Skills Exellent English communication and writing skills Strong organizational skills Ability to think critically and independently problem solve Ability to foster a team Motivation and ability to work independently without direct supervision Proficiency with MS Office applications, particularly Word, PowerPoint, and Excel Minimum one to three years Security Experience ideally in Commercial, Retail, Healthcare


Paladin Security: Making the World a Safer and Friendlier Place because we

CARE

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The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!