Job Description

Kaycan

is a subsidiary of Saint-Gobain

-- the world's largest building materials company with a 350-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We're proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

Kaycan

has an exciting career opportunity for a

Seasonal Customer Service Representative

based in

St John's

to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

WHAT'S THE JOB?

Schedule:

Monday to Friday

Status:

Full Time, permanent, On-site

Here's what you'll be responsible for in this role

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

Understand customer needs and advise best solutions for a positive customer experience Process customer orders with accuracy and efficiency in accordance with standard procedures including taking payments within the branch (customer facing) Address client inquiries regarding order status and complete order adjustments in a timely manner Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary Liaise with head office and other branches within Ontario to solicit inventory to meet customers' needs Updating, referencing and maintaining customer accounts in our inventory/CRM system Investigate and troubleshoot customer service issues and offer solutions to our customers to achieve their goals Directing customer leads to outside sales and creating new customer accounts for sales team Process and apply refunds/returns for customer accounts Enter orders for other branches in accordance with procedures for special materials and interbranch shipping Maintain customer data and update changes to existing accounts in the corporate database Address client inquiries regarding status of orders, payment, refunds, etc Verify pricing and availability of product Forward customer leads and liaise with outside sales Expediting work orders Updating and referencing the company's CRM system (Oracle) Supply and inform clients of pricing, credit terms as well as entering orders in system Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals

Here is what's important to have to apply:

Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact 2+ years' experience in a similar role dealing with customer in-person Exceptional verbal and written communication skills Strong problem identification and resolution skills Computer experience: Microsoft Office, Excellent organizational skills and attention to detail Enjoys working in a fast-paced customer facing environment
Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

WHY WORK WITH US?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

To learn more about us visit www.saint-gobain.comand www.kaycan.com

Job Types: Full-time, Fixed term contract, Seasonal

Pay: $45,000.00 per year

Benefits:

Casual dress On-site parking
Flexible language requirement:

French not required
Schedule:

Day shift Monday to Friday
Education:

Secondary School (preferred)
Experience:

Customer service: 2 years (required)
Work Location: In person