Job Description

Seasonal Customer Service Representative

Rogers' Chocolates Ltd.

Salary:

$18.00 - $19.00/hr

Job Type:

Full-time, (7:30am to 4:00pm M-F)

Start

Date of Employment (approx.):

Monday September 1st, 2025

Job Location:

Victoria, British Columbia

Do you have a strong and proven background in sales and customer service and are looking for a new opportunity? If so, Rogers' Chocolates has seasonal positions available now to join our team to support our busy holiday season.

As a member of our customer service team, you will be responsible for interacting with our customers and assisting them with placing phone or online orders. You will also work with the team to process these orders, obtain payments and prepare them for our warehouse team.

The ideal candidate has excellent customer service skills and is looking to join a company with a product they are proud of. Along with the rest of the customer service team, you will represent the company with a strong sales focus and strive for the highest level of customer satisfaction.

Although this position is seasonal there is the opportunity for it to become permanent for a strong candidate.

Duties

Engage with customers through email and phone capture orders. Utilize effective phone etiquette to establish rapport and trust with clients. Provide feedback to customer needs and provide tailored solutions to meet their requirements. Upsell additional products or services based on customer inquiries and interests. Maintain accurate data entry of customer interactions in the CRM system. Respond to customer inquiries through phone, email or chat. Enter in sales orders into an ERP system. Manage retail website in conjunction with Director of Sales & Marketing. (future responsibility)

Qualifications

Experience in sales administration or order desk Excellent phone etiquette and communication skills in English. Excellent command of Microsoft Office suite Experience in Call Center environment Experience with Sage 300 software beneficial Ability to work with limited direction Attention to detail with a high degree of accuracy Ability to complete several concurrent tasks at a time A commitment to exceeding quality standards.

How to Apply

Please submit your resume and cover letter via Indeed

Job Types: Full-time, Seasonal

Pay: $18.00-$19.00 per hour

Expected hours: 40 per week

Benefits:

On-site parking Store discount
Application question(s):

Do you have experience with SAGE 300? If so, please describe.
Work Location: In person

Application deadline: 2025-08-31
Expected start date: 2025-09-01