Job Description

Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, Twitter, and SMS.

Everything we do is for our customers, and we\'re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We\'re still growing fast and looking for new teammates who want to grow with us.

About the Role

We are seeking a motivated and experienced SDR Manager to oversee and guide our team of Sales Development Representatives. The SDR Manager will be responsible for developing and implementing effective strategies to generate and qualify SDR & self-serve leads, manage the team\'s performance, and foster a high-performance sales culture. The ideal candidate should have a proven track record in sales development, exceptional leadership skills, and a passion for driving results.

What You\'ll Do

Lead and manage a team of Sales Development Representatives to achieve and exceed sales targets and objectives.

Develop and implement comprehensive SDR strategies and tactics to generate high-quality leads and drive pipeline growth, both through inbound SDR & self-serve channels.

Define key performance metrics and goals for the SDR team, regularly monitor and analyze performance, and provide actionable insights and feedback to optimize performance.

Train, mentor, and coach SDRs on effective prospecting techniques, product knowledge, objection handling, and sales best practices.

Collaborate closely with the growth marketing team to ensure effective alignment of lead generation efforts, messaging, and campaigns.

Continuously refine and improve the SDR onboarding process, sales playbooks, and sales enablement materials.

Develop strong cross-functional relationships with the sales team, marketing team, and other relevant stakeholders to ensure seamless collaboration and alignment of goals.

Stay up-to-date with industry trends, market conditions, and competitive landscape to identify new opportunities and make strategic recommendations.

Provide regular reports and updates to senior management on the SDR team\'s performance, key metrics, and progress towards goals.

Foster a positive and high-performance sales culture, promoting teamwork, motivation, and professional development within the SDR team.

Who You Are

3+ years of experience in sales development or inbound/outbound sales, with a track record of exceeding targets.

Proven experience in a leadership role, managing and developing a high-performing sales team.

Excellent knowledge of sales methodologies, lead generation strategies, and sales process optimization.

Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.

Exceptional communication, presentation, and interpersonal skills.

Self-motivated and results-oriented with a passion for driving revenue growth.

Familiarity with CRM systems (Hubspot) and sales enablement tools.

Ability to thrive in a fast-paced, dynamic startup environment.

Strong organizational and time management skills, with the ability to multitask and prioritize effectively.

SQL proficiency is a plus.

Perks & Benefits

\xf0\x9f\x8f\x96\xef\xb8\x8f 4-week vacation (We follow each country\'s appropriate PTO Laws)

\xf0\x9f\xa4\x95 Paid sick leave

\xf0\x9f\xa7\xb8 Paid parental leave (16 weeks)

\xf0\x9f\x92\xbb MacBook Pro

\xf0\x9f\x8d\xbd\xef\xb8\x8f Personal credit card to buy lunches (you\'ll have your own Gorgias credit card)

\xf0\x9f\x8f\xa5 We provide private health insurance and retirement pension

\xe2\x9c\x88\xef\xb8\x8f For a smooth onboarding, we invite you to the closest office to your location for one week (flights and accommodation are handled by Gorgias).

\xf0\x9f\x92\x86\xf0\x9f\x8f\xbb\xe2\x80\x8d\xe2\x99\x80\xef\xb8\x8f Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)

\xf0\x9f\x93\x9a Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

\xf0\x9f\xa5\xb0 Every quarter, we organize an online company-wide summit to discuss where we\'re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! ( is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

Why join us?

\xf0\x9f\x9a\x80 We\'re among the fastest-growing startups in the eCommerce ecosystem

\xf0\x9f\xa6\x84 We\'ve built an extremely efficient go-to-market engine

\xf0\x9f\xa5\x87 Work with a talented team you\'ll learn a lot from

\xf0\x9f\x99\x8f Join a company where automation and good & clean data are core beliefs shared by all

\xf0\x9f\x8e\xa5 is an interview with one of our team member\'s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias... \xf0\x9f\x98\x81

Raised our Series C for $30M in 2022: \xe2\xac\x85\xef\xb8\x8f

We went from 0 to 10,000+ merchants using our platform since 2016

We have a &

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Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact

Gorgias